IS Support Center Analyst I- Information Systems, Per Diem, Bridgeton

Inspira Health • Bridgeton, NJ

10h

About The Position

Provides front line problem diagnosis and tracking for all IS customer problems. Assesses the severity of all problems and assigns them appropriately within problem management guidelines; communicates to customers for planned and unexpected outages; monitors the status of pending calls while keeping the customers updated on the status of their call; follows up on all completed calls to ensure customer satisfaction.

Requirements

• Technical certification or associates degreed preferred.
• Minimum of 1 year of customer service experience required.
• Excellent written and oral communication skills along with the ability to interact in a professional manner with all levels of staff and management.
• Strong customer service approach required as well as ability to multi-task effectively.
• Proficiency in MS Windows and MS Office.
• Ability to use a keyboard.
• Sit for long periods of time.

Nice To Haves

• Technical school certification preferred.

Responsibilities

• Provides front line problem diagnosis and tracking for all IS customer problems.
• Assesses the severity of all problems and assigns them appropriately within problem management guidelines
• Communicates to customers for planned and unexpected outages
• Monitors the status of pending calls while keeping the customers updated on the status of their call
• Follows up on all completed calls to ensure customer satisfaction.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees