Information Systems Analyst

Second Harvest Food Bank Santa Cruz County•Watsonville, CA

13h•$65,083 - $70,866•Onsite

About The Position

The Information Systems Specialist is responsible for overseeing, maintaining and generating reports out of the primary applications used including the organization’s enterprise application and the Customer Relationship Management system, among other smaller IS systems used by staff. This position will also ensure that IT infrastructure and IS applications and reporting tools are operating effectively. They will work closely with staff and collaborate to align technology and reporting initiatives with organizational goals.

Requirements

1-3 years of experience in data analyst, IS/IT management, or a similar roles.
Bachelor’s degree in Information Systems, Computer Science, or a related field.
Experience in MS Excel and data visualization tools (Power BI, JetReports, SSRS)
Excellent problem-solving, communication, and organizational skills.
Strong capacity to interpret complex datasets and identify trends, patterns, and anomalies.
Strong organizational and analytical skills, with the ability to manage multiple projects and deadlines.
Excellent verbal and written communication, organization, presentation and networking skills.
Ability to interact positively with a diverse community of staff and volunteers
Able to hear conversations on the phone and in-person.
The person in this position frequently communicates with donors who have inquiries; must be able to exchange accurate information in these situations.
Must be able to sit at a desk or in a vehicle for long periods of time to perform certain job functions.
Be able to read, write, and interpret written reports, documents and manuals.
Able to safely lift or carry items weighing up to 20 pounds.
Bi-manual dexterity and able to use a computer keyboard.
Frequent standing and sitting throughout the day.
Use hands to manipulate, handle, feel, and control items or equipment, including laptop computer and motor vehicle.
Climb up or down stairs.

Nice To Haves

Relevant certifications are a plus.

Responsibilities

Gather, analyze and transform raw data by creating structured analytical reports, informational reports, and periodic reports that support the organization’s decision-making and operation processes
Meet regularly with department leads to identify monthly IS reporting projects and execute them in a complete and timely manner
Create and manage dashboards to support daily processes and provide analysis capabilities for organization’s management in different departments
Develop, generate, and schedule reports in the organization’s report scheduling software
Develop key reports, analysis and insights to track trends and behavioral patterns.
Develop and maintain standardized data entry and reporting procedures.
Support staff with increased knowledge base of basic IS functions to ensure optimization of the tools available to them.
Manage daily interactions between staff and IT service providers
Coordinate with vendors and service providers as needed
Develop, Implement and monitor IT policies, procedures and best practices
Support with optimizing the use of current technology and IS systems
Evaluate emerging technologies and recommend solutions to enhance business processes.
Support with other IS/IT projects as needed
Other duties as assigned.
Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.
Commitment to serving vulnerable populations and ending hunger in Santa Cruz County
Demonstrate full adherence to the Code of Conduct and all policies/procedures related to compliance.
Adherence to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.