Information Technology - Senior Systems Analyst

Sacred Heart University • Fairfield, CT

5h

About The Position

Provide system administration, support, and systems analysis of assigned applications. Provide level 2 software application support for the university user community. Resource for level 1 for support and training to ensure timely resolution of tickets. Principal Duties & Responsibilities Troubleshoot software related issues as level 2 for applications. Monitor, maintain, and coordinate minor upgrades for technology systems in assigned area of responsibility, which includes problem solving, and implementing system modifications. Coordinate the execution of user acceptance testing procedures and develop test cases to serve the overall quality assurance process. Analyze business process issues and/or problems and provide consulting assistance to system users; conduct research on possible solutions and make recommendations based on findings; suggest, design, test, implement, and evaluate solutions. Brainstorm new ways to add more functionality to systems. Coordinate creation, updates, and retirement of interfaces for supported applications. Demonstrate thorough and friendly customer service to the university community. Communicate clearly and professionally, both verbally and in writing, to different audiences. May perform all or some of the responsibilities above and other related duties as assigned.

Requirements

• Bachelor’s Degree in a computer-related or business-related discipline required.
• Minimum 5 years of experience in system administration, level 2 application support, and troubleshooting.
• Experience with SQL is required.
• Excellent analytical and problem-solving skills.
• Exceptional verbal and written communication skills as well as strong interpersonal skills.
• Excellent organizational skills and attention to detail.
• Possess a strong work ethic and team player mentality.
• Ability to take initiative and be self-motivated as well as collaborate successfully with a team.

Nice To Haves

• Experience with and understanding of the academic environment and familiarity with academic-related applications preferred.
• Experience with CRM/SLATE preferred.

Responsibilities

• Troubleshoot software related issues as level 2 for applications.
• Monitor, maintain, and coordinate minor upgrades for technology systems in assigned area of responsibility, which includes problem solving, and implementing system modifications.
• Coordinate the execution of user acceptance testing procedures and develop test cases to serve the overall quality assurance process.
• Analyze business process issues and/or problems and provide consulting assistance to system users; conduct research on possible solutions and make recommendations based on findings; suggest, design, test, implement, and evaluate solutions.
• Brainstorm new ways to add more functionality to systems.
• Coordinate creation, updates, and retirement of interfaces for supported applications.
• Demonstrate thorough and friendly customer service to the university community.
• Communicate clearly and professionally, both verbally and in writing, to different audiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior