IS Support Analyst
About The Position
Position Overview: Tier I: Under general supervision, interfaces with computer and telecommunications system customers and provides capabilities, training, support services, technical support, and knowledge to facilitate customer (end-user) computing. Tier II: Under general supervision, responds to all microcomputer, telecommunications and computer network relatedtechnical matters and provides capabilities, training, support services, technical support, and knowledge to facilitate customer (end-user) computing., both in person and remote to ensure that microcomputer resourcesare maintained at appropriate service levels; and performs other related duties as required.
Requirements
- High School Diploma or equivalent GED
- Two (2) years customer service in related role
- Proficient with Microsoft technologies and ability to troubleshoot
- Proficient with Network technologies and ability to troubleshoot
- Basic understanding of Active Directory
- Working knowledge of Windows systems monitoring and troubleshooting
- Understanding of TCP/IP, DHCP, DNS
- High School Diploma or equivalent (GED)
- Three (3) years’ experience supporting and troubleshooting Windows-based microcomputersand peripheral devices.
- Three (3) years’ experience supporting and troubleshooting networked printers, faxes, and copiers.
- Three (3) years’ experience supporting and troubleshooting mobile devices and Voice Over IP (VOIP) phone systems.
- One (1) year healthcare experience in related role.
- At least one certification from the approved IS certification list
Nice To Haves
- A+
- Network +
- MCP
- MTA
- Electronic Health Record software support experience
- Healthcare experience in related role
Benefits
- Competitive Pay
- Shift Differentials
- In-House Registry Rates
- Fidelity 403(b) Retirement Plan
- Paid Time Off
- Medical (EPO/PPO), Dental, & Vision Insurance Coverage
- Voluntary Worksite Benefits
- Employee Assistance Program Available 24/7 (EAP)
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF)
- Recognition programs
- Employee service recognition events
- Home, Retail, Travel & Entertainment Discounts
- National Hospital Week and National Nurses Week celebrations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
