IS Support Analyst 2 - Rockmart Fuel Containment

Axillon Aerospace • Rockmart, GA

41d

About The Position

The Information Services Support Analyst II delivers technical support and guidance to internal users through daily consultation, training, troubleshooting, and problem-solving. This role owns escalated issues, ensures the stability and usability of enterprise systems, and administers user accounts and permissions across multiple platforms. The Analyst II contributes to system optimization, user enablement, and the successful rollout of strategic technology initiatives.

Requirements

• Experience with Microsoft 365, Active Directory/Azure AD, Intune/Endpoint Manager.
• Knowledge of VPNs, Wi‑Fi troubleshooting, DHCP, DNS, VLANs.
• Familiarity with ITSM platforms such as ServiceNow.
• PowerShell scripting and automation experience.
• Experience with EDR/AV tools, vulnerability remediation, and SaaS applications.

Responsibilities

• Resolve escalated incidents across hardware, operating systems (Windows), applications, peripherals, and network connectivity; drive root‑cause analysis and implement sustainable fixes.
• Deliver training, coaching, and clear documentation that improves user proficiency and reduces repeat tickets.
• Manage identity and access (e.g., Active Directory, Azure AD/Microsoft 365), permissions, MFA, and lifecycle events.
• Support device deployment, imaging, patching, and endpoint security.
• Lead or assist with technology deployments and system upgrades.
• Analyze trends, propose enhancements, and contribute SOPs and knowledge-base articles.
• Provide timely, clear updates; escalate risks appropriately.
• Other responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed