IS Product Administrator

Mercy Ships

5d•Remote

About The Position

The IS Product Administrator is responsible for supporting the IS Product Manager in the ongoing operations and innovation of one or more of Mercy Ships' core technology products. Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion. The role requires supporting the mission, vision, core values, and cultural philosophy of Mercy Ships, contributing to community life with healthy interpersonal skills, and embodying a holistic ownership philosophy with self-motivated accountability and initiative. The ideal candidate will partner effectively across all levels of the organization, develop positive working relationships, and provide exceptional customer service. Strong interpersonal and communication skills are essential for clearly articulating goals and expectations. Analytical, evaluative, and problem-solving abilities are needed, along with the capacity to anticipate and develop strategies for future trends. Travel is required for this position, potentially including international travel for durations of three weeks or longer per trip. The role also requires understanding and applying servant leadership, working collaboratively with integrity and accountability.

Requirements

Supportive of Mercy Ships' mission, vision, core values, and cultural philosophy.
Contribute to community life, requiring stable and healthy interpersonal skills.
Embody a holistic ownership philosophy demonstrating self-motivated accountability, initiative and willingness to take on areas of responsibility.
Partner effectively across all levels of the organization and develop positive working relationships and exceptional customer service.
Strong interpersonal and communication skills, to ensure goals and expectations are clearly articulated.
Analytical, evaluative, and problem-solving abilities and able to anticipate and develop strategies for future trends.
Understand and apply servant leadership, work collaboratively with integrity and accountability.
Bachelor's Degree in Business Management, Information Systems, or a related field, or the equivalent combination of education and experience.
A minimum of one year of relevant work experience, including experience in product or software administration.
Must be able to travel internationally with current passport.
Successful completion of Mercy Ships Entry Training will be required within the first year.

Nice To Haves

Experience in the specific product or another relevant technology platform is preferred.

Responsibilities

Support the Product Manager with product knowledge and business empathy.
Perform all tasks assigned in the execution of product strategy and roadmap.
Serve as system administrator for product environments.
Assist in training of users and grow the product skill set across the organization.
Implement changes as assigned and support release management processes.
Work independently with members of the user community to define and document requirements.
Write and maintain documentation including configurations, specifications and designs.
Ensure product direction is aligned with Mercy Ships' desired enterprise architecture.
Collaborate with project management functions in the execution of projects.
Provide status reports as requested.
Use servant leadership and strong inter-personal skills to support an effective, creative and collegial team.
Provide exceptional customer service to all partners, applying Mercy Ships core values as the cornerstone of all actions and communication.
Act as a team player, using principles from Crucial Conversations to ensure strong and open working relationships.
Protect information assets controlled within the IS systems, applications or infrastructure, as defined in Mercy Ships policies and procedures.
Regularly search for and identify opportunities for delivering high customer satisfaction.
Demonstrate year-over-year quality and process improvements, resulting in improved efficiency, increased productivity and/or cost reduction opportunities.
Other duties as assigned.