IS Epic Application Analyst 2 - Patient Access

Baylor Scott & White Health•Dallas, TX

1d•Hybrid

About The Position

The EPIC Application Analyst II - Patient Access is responsible for providing intermediate functional and technical support for the identified set of applications to a variety of business and clinical users. The role partners closely with operational and clinical stakeholders to understand workflows, troubleshoot issues, and design enhancements. This role is a key liaison for a variety of users and will coordinate all activities on behalf of the IS organization. This is a Hybrid role, requiring on-site presence: if local to the DFW area, 1x a week; if in the state of TX, once a month; out of state candidates would need to come on-site 2x a year. Essential functions include serving as a functional and technical subject matter expert on associated applications and workflows, collaborating with operational leaders, end users, and cross-functional IT teams to identify issues, define requirements, and recommend solutions that improve efficiency and user experience. The analyst will build, modify, test, and deploy Epic system changes in a timely and accurate manner, following established change control processes. They will also create and execute test scripts for new system builds, implement system updates and changes, and communicate those changes to super users and end users. The role involves engaging, managing, and communicating to all stakeholders, and training and mentoring other Application Analysts.

Requirements

Bachelor's or 4 years of work experience above the minimum qualification
2 Years of Experience
Epic Certification Required: Cadence, Referrals, Prelude
Strong understanding of Patient Access workflows, including scheduling, registration, insurance verification, and patient movement.
Ability to translate operational needs into system design requirements.
Ability to work well in team environments.
Proficient with word processing, spreadsheets, workflow tools, and email software applications in an intermediate capacity.
Demonstrated commitment to service excellence and building positive customer relationships.
Self-motivated with ability to identify and resolve issues, and advance personal knowledge.
Ability to execute complex tasks through organization and details motivated approach.
Demonstrates excellent face-to-face communication skills, among facility customers and team members.
Strong facilitation skills for leading integrated build meetings and workflow discussions

Nice To Haves

Epic Certifications Recommended: Grand Central, MyChart, HelloWorld

Responsibilities

Serve as functional and technical subject matter expert on associated applications and workflows.
Collaborates with operational leaders, end users, and cross-functional IT teams to identify issues, define requirements, and recommend solutions that improve efficiency and user experience.
Build, modify, test, and deploy Epic system changes in a timely and accurate manner, following established change control processes.
Creates and executes test scripts for new system builds.
Implements system updates and changes and communicates those changes to super users and end users.
Engages, manages, and communicates to all stakeholders.
Trains and mentors Application Analysts