IS Coordinator - Recreation

BREC Recreation And Park Commission for the Parish of East Baton Rouge•Baton Rouge, LA

12d•Onsite

About The Position

The IS Coordinator works as a support specialist under the direction of the Senior Business System Specialist. The IS Coordinator coordinates and assists with the management of databases, performs basic troubleshooting, and trains end-users for the Recreation software.

Requirements

Graduation from an accredited 4 year college or university.
Major in Computer science, Information Systems and Decision Sciences (ISDS), Management Information Systems (MIS) or related technical field.
Valid LA Driver's License.
Over 1 year up to three years of experience in IS, Computer Science or Systems Analysis.
Equivalent combination of education and experience will be considered.
Strong knowledge of Microsoft Office Word, PowerPoint & Excel
Knowledge of database management
Skill in introductory training & instruction of end users
High in customer service and the ability to deal with the public with tact and courtesy.
Ability to troubleshoot and repair issues with all electronic items working with POS
Ability to provide service desk support /remote support for all Recreation POS software workstations
Ability to quickly learn BREC policies and procedures, operations and programs
Ability to establish and maintain effective working relationships with employees and public.
Excellent verbal and written communication skills.

Nice To Haves

Microsoft Certified Trainer.
5 or more years related experience.

Responsibilities

Perform POS work in accordance with the knowledge of BREC operations to include, but not limited to: POS transactions, corrections, processing refunds & payment reversals, management setup for tickets, patron account set up (creating & editing), facility rentals, activity registrations, and reporting for all POS modules.
Verify that all POS software installed on workstations is the most current version, and that all clients are running the same versions.
Answer all POS software related requests for training, fix and other issues.
Assist Senior Business System Specialist with maintaining all Recreation softwares.
Answers all requests for repairs, upgrades and computer -related failures and takes them to completion.
Determines value in legacy software and recommends new or upgraded enhancements to existing software and systems.
Assist with comparing and analyzing data between software's.
Monitors and controls the operation of end-user software programs.
Determines the cause of malfunctions and takes corrective action.
Coordinates the efforts of contractors, consultants and third parties assigned.
Maintains history log of service calls, vendor responsiveness, etc. for all hardware/software maintenance.
Liaison with BREC IS Department and software vendors.
Assists with electronic & software issues including, but not limited to PC's, printers, and escalate to IS Department as needed.
Other duties as assigned.