IS Application Manager/ServiceNow Product Owner

Huntington Bancshares Inc•Cincinnati, OH

53d•Onsite

About The Position

We are seeking a strategic and experienced Product Owner to lead the development and optimization of solutions on the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, agile product management, and strong leadership skills to manage cross-functional teams and stakeholders. The ideal candidate will be a proactive problem-solver with a passion for delivering high-impact digital solutions that drive business value.

Requirements

Bachelor's degree in Information Technology, Business, or related field.
7+ years of experience in IT product management or business analysis.
5+ years of hands-on experience with the ServiceNow platform.
3+ years of experience managing or leading teams.
People Manager experience.
Deep knowledge of ServiceNow modules and capabilities.
Strong understanding of agile methodologies (Scrum, SAFe).
Excellent communication, facilitation, and stakeholder management skills.
Proven ability to lead cross-functional teams and drive consensus.

Nice To Haves

5+ years leading others in the development of software in a team environment.
Work well in a team environment.
Ability to take on issues and bring them to completion making sure a consistent delivery process is followed.
Self-motivated and able to lead others.
Able to work well under pressure when required
Available for on-call production support as needed
ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.

Responsibilities

Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives.
Translate business needs into clear, actionable user stories and acceptance criteria.
Prioritize features and enhancements based on business value, technical feasibility, and user impact.
Serve as the subject matter expert for the ServiceNow platform and applications, including HRSD, FSO, WSD, CSM, GRC/IRM, and custom applications.
Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions.
Stay current with ServiceNow releases and recommend adoption of new features.
Lead and mentor a scrum team of business analysts, developers, and testers.
Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives).
Act as the primary liaison between business stakeholders and technical teams.
Ensure timely delivery of high-quality solutions that meet or exceed expectations.
Monitor product performance and user feedback to drive continuous improvement.
Champion best practices in agile development, DevOps, and ITIL processes.

Benefits

Work with cutting-edge technology in a collaborative, forward-thinking environment.
Lead impactful projects that transform enterprise service delivery.
Enjoy a flexible work culture with opportunities for growth and development.
health insurance coverage
wellness program
life and disability insurance
retirement savings plan
paid leave programs
paid holidays
paid time off (PTO)