LEAD PRODUCT OWNER – ServiceNow
About The Position
Purpose Provides strategic leadership to Product Owners and cross-functional teams, ensuring clarity in vision, roadmap, and requirements. Leads solution planning, product portfolio management, backlog optimization, and ensures alignment to organizational goals. Serves as a senior advisor for ServiceNow initiatives. Essential Functions 20% – Lead development of product portfolio and solutions in partnership with POs, stakeholders, and scrum teams. 15% – Align and plan releases, manage product evolution, review milestones. 15% – Validate solutions through research, market insights, pricing structures. 10% – Maintain internal/external communication and product roadmaps. 10% – Own and manage team backlogs and roadmapping tools. 10% – Partner with testing managers to verify functionality; lead change control. 5% – Participate in refinement, sprint planning, sprint reviews. 5% – Run workshops, validate hypotheses, define solution pathways. 5% – Support customer satisfaction improvement initiatives. 5% – Deliver product training and identify team learning needs. Job requirements
Requirements
- Bachelor’s degree (or +4 yrs experience in lieu)
- 8+ years business/solutions analysis OR 6+ years Product Owner experience with strong Agile/SAFe knowledge
- Experience leading large-scale ServiceNow transformations (CSM, ITSM, CRM)
- Expert-level Agile knowledge
- Strong product KPI, metric-driven decision-making
- Excellent communication & prioritization
- Leadership across teams and complex programs
- Scrum Product Owner (Required upon hire)
Nice To Haves
- Healthcare experience preferred.
- ServiceNow certifications (Highly preferred)
Responsibilities
- Lead development of product portfolio and solutions in partnership with POs, stakeholders, and scrum teams.
- Align and plan releases, manage product evolution, review milestones.
- Validate solutions through research, market insights, pricing structures.
- Maintain internal/external communication and product roadmaps.
- Own and manage team backlogs and roadmapping tools.
- Partner with testing managers to verify functionality; lead change control.
- Participate in refinement, sprint planning, sprint reviews.
- Run workshops, validate hypotheses, define solution pathways.
- Support customer satisfaction improvement initiatives.
- Deliver product training and identify team learning needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
