Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems. What You Will Do: Serve as the lead digital product owner enabling the source to contract transformation, for the Sourcing and Item Master modules in PROcure. Serve as the Work directly with a wide range of Caterpillar’s Strategic Procurement & Planning Division (SPPD) team members, enterprise representatives, and suppliers, including presenting recommendations to senior divisional leaders. Own the quality of designed and configured module to ensure successful deployment. Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff. Coordinates with field support specialists and customers to address and resolve problems and expand product usage. Lead development of Digital Adoption Platform (DAP) workflows and utilize the analytic functions to identify opportunities for continuous improvement. Support process partner groups or deployment sites through the "delta-dip" process and technology change. Collects and interprets voice of the customer information to direct new and enhanced service offerings. Own product scorecards and strategic product roadmap for accountable modules Recommend areas for proactive service offering improvements. Own regression testing and defect resolution prior to system go live, and post go live. Support end to end and user acceptance testing.