IS Americas Help Desk Supervisor

Trimble•Westminster, CO

7d•Onsite

About The Position

Elevate IT Service Management as Our Next IS Americas Help Desk Supervisor! Do you have a passion for IT Service Management and strive to continuously improve the technology experience for your team and end users? As an IS Americas Help Desk Supervisor, you will lead by example and motivate cross-functional teams to sharpen their expertise in a fast-paced environment to deliver world-class customer service across the organization. About Us: Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. Corporate: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. For more information about Trimble (Nasdaq:TRMB), visit: www.trimble.com. What Makes This Role Great: In this role, you will act as an agile, servant-leader driving continuous improvement and customer-centric IT support. You will have the autonomy to mentor a talented team, bridge process gaps, and analyze key operational metrics to directly shape internal service efficiency and foster cross-functional trust.

Requirements

Bachelor’s degree in a computer-related field with 5+ years of Service Desk experience and 2+ years in IT management, or an Associate degree with 6+ years of Service Desk experience and 4+ years in IT management.
Relevant certifications such as ITIL or CompTIA.
Excellent organizational and communication skills to support non-technical personnel and author clear technical documentation.
Deep technical knowledge of enterprise hardware, operating systems (Windows 11, macOS, Linux, mobile), Active Directory, and Azure services.

Nice To Haves

Hands-on administrative experience with Jira Service Management and Google Workspace.
Proven track record in conflict management and applying consultative skills within an enterprise environment.

Responsibilities

Hire, coach, mentor, and develop a high-performing Help Desk team to meet or exceed key metrics and organizational objectives.
Guide team efforts to resolve complex customer problems, ensuring operational readiness and seamless support across all sites.
Analyze service desk performance data to deliver actionable insights, streamline workflows, and eliminate process waste.
Collaborate with IS and non-IS departments to foster cross-functional alignment and execute key IT service initiatives.