IRT Technical Group Lead

Pfizer • New York City, CT

9d • Hybrid

About The Position

The IRT Global Oversight Team (IGOT) is a well-established high performing team within Pfizer's Global Clinical Supply (GCS) unit striving to deliver best in class Interactive Response Technology (IRT) systems providing randomization and drug management capabilities in support of Pfizer's dynamic investigational product portfolio. The patients we serve are our number one priority and IGOT aims to employ the highest quality standards across our internal and vendor IRT solutions. As part of an innovative clinical supply chain, we routinely challenge the status quo in efforts to optimize our systems and processes. ROLE SUMMARY The IRT Technical Group Lead is responsible for strategic leadership, oversight, and people management of a team of IRT Technical Leads supporting GCS IRT and related systems, including Impala, Impala 2.0, iView2, and associated upstream and downstream integrations. This role ensures the technical health, reliability, and evolution of internal IRT platforms used to support Pfizer clinical trials worldwide. The Technical Group Lead works in close partnership with IRT Support and Implementation Group Leads to ensure seamless operational support and rapid, coordinated resolution of issues impacting live studies. In addition, this role collaborates closely with Product Area Leads, Digital, and GCS stakeholders to progress system development initiatives, prioritize technical enhancements, and ensure solutions are delivered in alignment with portfolio needs, regulatory requirements, and quality standards. The role requires a strong blend of people leadership, technical acumen, cross-functional influence, and quality mindset in a regulated GxP environment.

Requirements

• Bachelor’s degree in Information Systems, Engineering, Computer Science, Life Sciences, or a related discipline.
• 10+ years of experience supporting or delivering regulated clinical, supply chain, or enterprise technology solutions.
• Demonstrated experience leading technical teams and influencing outcomes in a matrixed, cross-functional environment.
• Strong knowledge of IRT systems, system integrations, batch and real-time messaging, and data flows supporting clinical trials.
• Experience working in a GxP-regulated environment with strong understanding of validation, change control, and working with regulatory audit teams.
• Proven ability to manage complex technical issues, perform root cause analysis, and drive sustainable solutions.
• Excellent written and verbal communication skills with ability to engage technical and non-technical stakeholders.
• Experience participating in root cause analysis using tools such as FMEA, 5-Why, Cause & Effect Matrix and/or Fish Bone diagram

Nice To Haves

• Master’s degree in Information Systems, Engineering, Business, or related field.
• Familiarity with Agile, SDLC, DevOps, or IT service management practices (ITIL).
• Experience participating in or leading regulatory inspections and quality investigations.
• Project management or continuous improvement certification (PMP, Lean Six Sigma).
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Responsibilities

• Provide leadership, management, and technical oversight of a team of IRT Technical Leads responsible for GCS IRT platforms, integrations, and supporting infrastructure.
• Act as the primary technical escalation point for complex system issues impacting live clinical trials, coordinating investigation and resolution efforts across technical, support, implementation, and digital teams.
• Partner closely with IRT Support and Implementation Group Leads to ensure systems are functioning as expected, incidents are triaged effectively, and technical resources are aligned to portfolio priorities.
• Ensure operational stability, reliability, and performance of Impala, Impala 2.0, iView2, and associated messaging and integrations with upstream and downstream systems.
• Oversee technical readiness and execution for system releases, configuration changes, upgrades, and defect remediation, ensuring appropriate validation, documentation, and change control.
• Collaborate with Product Area Leads and Digital partners to define, prioritize, and deliver system development activities, enhancements, and technical roadmaps aligned to business needs.
• Ensure compliance with GxP, 21 CFR Part 11, data integrity, security, and Pfizer quality standards, and support audits, inspections, and quality investigations as required.
• Drive continuous improvement in technical processes, system monitoring, incident management, and team capability development across the IRT technical function.
• Develop, coach, and mentor technical leads, fostering technical excellence, accountability, and a strong patient-focused culture.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage
• Relocation assistance may be available based on business needs and/or eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior