IRT Project Coordinator / Associate Project Manager eCOA Technologies

IQVIA•Durham, NC

5d•$57,000 - $142,700

About The Position

This role serves as a key client-facing position supporting study maintenance activities within IQVIA’s Interactive Response Technology (IRT) environment. The incumbent is responsible for managing client communications, coordinating data changes, supporting helpdesk escalations, and ensuring high-quality delivery of study services. The role requires strong project management fundamentals, customer service excellence, and the ability to manage multiple priorities in a fast-paced clinical technology environment.

Requirements

Strong client focus with a commitment to delivering high-quality service
Excellent communication skills (written and verbal) with the ability to engage with external clients
Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines
Strong analytical and problem-solving skills with attention to detail
Ability to work independently while contributing effectively within a team environment
Solid organizational and multitasking capabilities
Technical aptitude with ability to learn IRT systems and related tools
Proficiency in Microsoft Office applications
Bachelor’s degree or equivalent combination of education and experience
1–3 years of IRT project management or related clinical research technology experience preferred
Experience in a client-facing or customer delivery environment is highly desirable
Extensive keyboard use

Responsibilities

Serve as the primary point of contact for clients during study maintenance phases
Organize and participate in regular client meetings, ensuring clear communication and alignment
Respond to client inquiries and requests in a timely and professional manner
Manage study budgets and support Change Orders (COs) as required
Provide regular updates on study progress, including risks, timelines, and supply strategy
Proactively review and optimize supply strategies to identify risks and improvement opportunities
Analyze study-related data periodically to identify trends, issues, or potential risks
Author and document data change requests based on client requirements
Pre-approve data change requests initiated by Helpdesk teams
Coordinate implementation, validation, and review of data changes to ensure quality and accuracy
Ensure all changes are tracked, documented, and aligned with study requirements
Review escalated Helpdesk tickets and assess appropriate actions
Resolve client issues promptly, ensuring minimal disruption to study operations
Initiate updates to Helpdesk study guides to improve support efficiency
Draft and maintain study-specific user guides and documentation
Investigate system or study issues and manage through to resolution
Monitor study alerts and proactively escalate risks where appropriate
Support onboarding and training of new team members as needed
Participate in Investigator Meetings and client audits as a study representative
Assist in managing System Change Requests (SCRs) for bug fixes outside PMG scope
Collaborate with system design teams on documentation and process improvements
Perform other duties as required to support business needs