Irrigation Coordinator

SCI Shared Resources•Whittier, CA

1d•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. Provide Interment Services administrative support logging, addressing, and communicating on a variety of cemetery issues and customer complaints. Immediately responds to on-site customer issues. Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations. Responds to customer service interment or grave maintenance issues, researches issues, resolves routine issues, reviews non-routine issues with management, initiates resolution, and statuses customer family member of resolution and timing. Verifies resolution was implemented prior to deadline. Tracks issues, resolutions, and turn-a-round time; develops scorecard type metrics; may make process improvement recommendations to management, updates management on trends; alerts management to high risk issues. Pro-actively review HMIS Case Notes, review property owner information and grave locations, and update HMIS Handle Irrigation radio calls for department support. Attend to other departments via radio requests Daily take attendance and enter time-off and over-time in Time Reporting System. Ensure overtime is pre-approved by management. Run attendance balance and time-off reports and provide to management. Assign the daily duties of the Landscape Irrigation Department staff based on assignment and competency Support the Cemetery Administration team within Interment Services, Facilities and Marker Repairs as needed Additional cemetery administrative support responsibilities as requested.

Requirements

Strong working knowledge and practical skills in all areas of the interment operation.
Accurate mathematical skills.
Proficient in MS Office Suite, including excel pivot tables, data manipulation, charts, and similar functionality.
Efficiently track training and key performance measurements in appropriate software.
Run various data reports.
Clear oral and written communication skills.
Demonstrated ability to correctly read and use cemetery map books.
Knowledge of Rose Hills Park Rules and Regulations.
Valid California Driver’s License.

Nice To Haves

Spanish speaking preferred

Responsibilities

Respond to customer service interment or grave maintenance issues, research issues, resolve routine issues, review non-routine issues with management, initiate resolution, and status customer family member of resolution and timing.
Verify resolution was implemented prior to deadline.
Track issues, resolutions, and turn-a-round time; develop scorecard type metrics; make process improvement recommendations to management, update management on trends; alert management to high risk issues.
Pro-actively review HMIS Case Notes, review property owner information and grave locations, and update HMIS.
Handle Irrigation radio calls for department support.
Attend to other departments via radio requests.
Daily take attendance and enter time-off and over-time in Time Reporting System.
Ensure overtime is pre-approved by management.
Run attendance balance and time-off reports and provide to management.
Assign the daily duties of the Landscape Irrigation Department staff based on assignment and competency.
Support the Cemetery Administration team within Interment Services, Facilities and Marker Repairs as needed.
Perform additional cemetery administrative support responsibilities as requested.