IRD Ordertaker - La Concha Resort

The Condado Collection•San Juan, PR

6d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico with a history dating back to 1958. Representing the fun "Latino Chic" lifestyle, it offers elegant amenities and a popular nightlife to all guests. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We believe that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Requirements

Hospitality service-oriented
Must be able to lift up to 25 pounds
Ability to stand, walk, and carry objects for extended periods of time
Able to work quickly and efficiently, especially under pressure
Willing and able to perform basic cleaning tasks
Excellent communication skills, strong attention to detail, and a commitment to providing exceptional guest service
Flexibility to work varied shifts, including weekends and holidays
Fully bilingual (English/Spanish)

Nice To Haves

Previous experience in a similar role in a hotel or restaurant is preferred

Responsibilities

Responsible for receiving guest orders by phone, accurately entering orders into the POS system, and coordinating with kitchen and delivery staff to ensure timely and efficient service.
Respond to room service calls promptly and courteously.
Provide menu information, recommendations, and suggest additional items to enhance the guest experience.
Communicate special requests and dietary needs to kitchen staff.
Monitor and follow up on order status to ensure timely delivery.
Handle guest complaints or concerns efficiently, escalating issues to the supervisor when necessary.
Maintain accurate records of all room service transactions.
Ensure the room service area is clean, organized, and stocked with necessary supplies.
Assist with inventory control and restocking as needed.
Adhere to hotel policies and procedures.
Participate in training sessions and team meetings.
Prepare and maintain the cleanliness and condition of the service area and restaurant.
Anticipate and communicate the need for supply replenishment.
Complete designated cash reports, resolve any discrepancies, submit receipts, and secure the cash drawer.
Perform closing duties.
Be prepared to answer guest questions about the menu directly and concisely.
Ensure uniform and personal appearance are clean and professional.
Maintain the confidentiality of proprietary information and protect company assets.
Follow all company safety policies and procedures; report accidents, injuries, and unsafe working conditions to supervisor; and complete safety training and certifications.
Develop and maintain positive working relationships with others, support team to achieve common goals.
Ensure quality expectations and standards are met.
Perform other duties as assigned by the manager.