IRA Certificate Technician

Golden 1 Credit Union•Sacramento, CA

1d•Hybrid

About The Position

Golden 1 Credit Union is seeking a detail-oriented and member-focused IRA and Certificate specialist with strong knowledge of regulatory requirements and account processing. The ideal candidate thrives in a fast-paced environment, delivering accurate, compliant, and timely service while managing complex transactions, resolving issues, and supporting members with professionalism, care, and integrity. This role is committed to continuous learning, process improvement, and collaboration, helping drive operational excellence and an exceptional member experience.

Requirements

H.S. Diploma or General Education Degree (GED) or equivalent required
2+ years hands-on experience specifically in IRA account processing within the financial services industry, demonstrating a deep understanding of the intricacies and complexity of managing such accounts required
1+ years experience with IRA Escheatment and Dormant account handling required
3+ years experience in member service with strong background in operational knowledge in the financial industry required

Nice To Haves

Bachelor’s Degree in finance, accounting, business administration or a related field preferred

Responsibilities

Verify and meticulously document all relevant information pertaining to IRA’s and Certificates, ensuring accuracy, authenticity, and completeness.
Stay updated on financial industry regulations for IRA’s and Certificates and ensure that all procedures related to IRA’s and Certificate accounts adhere to these standards. Must successfully maintain all IRA regulatory and compliance courses and apply knowledge to daily tasks. Understand contribution limits, and distribution rules.
Maintain organized and detailed records of all interactions, transactions, and communications related to IRA’s and Certificate accounts. Excellent organizational skills and time management to manage multiple tasks and meet sensitive deadlines.
Strong written and verbal communication with members and internal teams, while demonstrating professionalism.
Manage heavy call volumes while maintaining call handling times and being evaluated on key performance indicators, such as call resolution time, member satisfaction and adherence to company protocols.
Review and adjust IRA investments that align with member’s requests and tax laws and regulations. In addition to preparing and index documents accurately.
Address and correct issues or discrepancies with the ability to navigate complex IRA situations with tact and diplomacy.
Stay informed about industry best practices and participate in training sessions to enhance proficiency in performing the tasks associated with IRA and Certificate account processing. Maintain IRA certification.
Collaborate with next of kin, and other relevant parties to obtain necessary documentation and information required for IRA beneficiary disbursement and account closure.
Identify and propose process optimization, with a digital innovation focus, to enhance the operational performance. Support implementation of digitally focused projects, which include participating in testing new IRA solutions.
Foster a positive, inclusive work environment that inspires others through words and actions; motivate other employees by embracing and practicing Golden 1’s mission, vison, and core values.
Seek out members with IRA’s and Certificates to prevent their funds from being escheated to the State.