IPA/Navigators

JOSEPH P. ADDABBO FAMILY HEALTH CENTER, INC.•New York, NY

2d•Hybrid

About The Position

The IPA/Navigator helps consumers access health coverage through the New York State of Health (NYSOH) Marketplace. This role manages the full enrollment process, from initial application through renewal, including interviewing consumers, collecting documentation, entering data, and providing ongoing follow-up and community outreach.

Requirements

Minimum of High School Diploma or GED
One year of experience providing health/social/human services-related assistance
Microsoft Office Suite proficiency

Nice To Haves

Bilingual preferred

Responsibilities

Attend all training required by the New York State Department of Health to acquire, improve, and maintain relevant knowledge and skills
Attend all JPAFHC monthly trainings
Maintain ethical standards at all times, including HIPAA compliance
Provide in-person or over-the-phone enrollment and application assistance
Educate enrollees on eligibility requirements and provide post-enrollment support
Provide timely follow-up with applicants, including renewals and life change events
Offer guidance on the appeals and grievance process
Contact the NYSOH Customer Service Hotline to transfer accounts and resolve issues
Participate in community outreach events to build rapport and educate the public on NYSOH and JPAFHC services
Refer consumers to appropriate resource agencies (e.g., LDSS, CBOs) as needed
Collect and report data to the Director, Associate Director, and Administrative Assistant
Report issues and concerns to the Director and/or Associate Director for resolution
Meet NYSOH and JPAFHC performance deliverables
Perform additional duties as assigned by the Director and Associate Director
Travel between Queens and Brooklyn sites as needed to meet program and coverage needs