IP Transfer Team Supervisor (LVN)

Regal Medical Group•Los Angeles, CA

9d•$110,000 - $116,000

About The Position

Reporting to the Manager, Transfer Team, the Supervisor is responsible for the overall management and oversight of the Transfer Team, ensuring effective coordination of post‑stabilization admissions, patient transfers, diversions, higher level of care transitions, and unstable inpatient cases. This role provides direct leadership for the daily operations of the Transfer Team, supporting both the West Hills–based team and remote staff. The Supervisor is accountable for developing and implementing post‑stabilization and transfer‑planning training programs, as well as quality review processes that promote high‑quality outcomes while ensuring appropriate utilization of resources in alignment with members’ benefit plans and contracted services. In collaboration with the broader Medical Management Team, the Supervisor, Transfer Team, plays a key role in advancing Regal Medical Group’s clinical quality, financial performance, and patient satisfaction goals.

Requirements

Previous management experience necessary.
High level knowledge of Concurrent Review/Case Management processes and principles
Ability to work with all levels of management.
Must have excellent communications skills both verbally and written.
Must have excellent organizational skills.
Must have demonstrated knowledge of MS Office environment, and EZ Cap
Requires current CA driver’s license and car insurance
Requires California LVN license.

Nice To Haves

Prior experience in MSO environment preferred.
Prior experience with project development and implementation preferred.
Required to travel for new client implementation.

Responsibilities

Identifies and develops inpatient case management policies and procedures.
Assists in overseeing compliance and consistency of the program that meets RMG and regulatory standards.
Develops and implements training plans for new and existing staff.
Acts as a resource for clinical staff for case review and discharge planning.
Develops, monitors, and analyzes reports and identifies trends to develop programs and processes that improve program outcomes.
Participates in developing and coordinating strategies across the continuum of care for ensuring the delivery of care in the most cost effective setting.
Works with the Medical Director’s on a daily basis to review post stabilization request hospitalizations with inpatient staff for level of care and discharge planning, including review of face sheets and assuming a nurse leadership role. Will assist with cases in need of complex transfer.
Maintains daily and on call schedule.
Motivates and leads the Transfer Team staff.
Develops annual department goals and objectives focused on improving patient outcomes and department efficiency.
Acts as a role model for staff appropriate case manager and customer service behaviors.
Works collaboratively with the entire Medical Management team to ensure compliance with regulatory and health plan requirements.
Participates in “on call” process as needed for training and monitoring of nurses.
Required Administrative Call as scheduled. As the Administrator on-call provides oversight and leadership for the on-call staff.
Develop working relationships with hospital case management departments to facilitate timely reviews.
Oversees “triage” of patients to the appropriate level of care and facility, and acts as a resource to other concurrent review nurses in the transfer process.
Works closely with other departments (claims, finance, high risk, TOC) as needed.
Anticipate our customer needs: Understand the wants and needs of customers, listen for cues and identify how to respond and what level of intervention they need.
Survey the customer’s environment and take appropriate action.
Refrains from discussing personal business in front of the customer or speak a foreign language different from the customer’s language.
Greets patients, family members, and visitors, physicians in a positive manner by introducing self, speaking clearly and with confidence.
Returns phone calls to customers and follows up with requests.
Keeps patient/family member or other customer informed and requests if further assistance is needed.
Assists others and supports the team.
Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner.
Demonstrates honesty and integrity in everyday activities.
Protects privacy for both patients and employees; ensures information sensitive papers, charts, and reports are not in view of the public.
Recognizes when an error has been made and immediately reports to appropriate manager.
Participates in “service recovery” through follow-up with an upset customer, gathering information, and demonstrates empathy.
Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic, and religious/spiritual needs of patients and their families. Functions as liaison between administration, patients, physicians, and other healthcare providers.
Interacts professionally with patient/family/providers and involve patient/family/providers as appropriate.
Communicates appropriately and clearly to management, co-workers, and physicians.
Communicates using age appropriate language.
Understands and applies principles of adult learning methods as they relate to health care educational needs.
Consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.
Maintains quality monitors as determined by the Utilization Management and Quality Management Committees and RMG Management.
Responsible for orientation, instruction/training of new personnel.
Pursues additional education (in-services, seminars, self study, formal education programs) to advance nursing skills and knowledge.
Documents appropriately pertinent information completely, in the in the auth system according to nursing standards and policies.
Participates in the efficient, effective, and responsible use of resources such as supplies and
All other duties as assigned by management.