IoT Support & Test Engineer

TCS•Santa Ana, CA

3d•Onsite

About The Position

We are looking for an experienced IoT Support & Test Engineer with 4–8 years of experience in IoT device configuration, testing, deployment, and technical support. The ideal candidate will be responsible for configuring IoT-enabled robotic devices, planning and executing test activities, troubleshooting hardware and network issues, and providing technical support to end users. This role requires hands-on experience with IoT devices, robotics, intelligent edge computing, Linux, networking, and device troubleshooting. Exposure to RFID technology and IoT deployments is highly desirable.

Requirements

4–8 years of experience in IoT Engineering, Device Testing, Robotics Support, or Edge Computing.
IoT Device Configuration
IoT Device Deployment
IoT Device Testing
Intelligent Edge Computing
Device Provisioning
Device Validation Testing
Test Planning
Test Execution
Functional Testing
Integration Testing
System Testing
Defect Tracking
Technical Support
Technical Support Incident Resolution
Customer Support
Root Cause Analysis
Production Support
Robotics
Robotic Devices
Embedded IoT Devices
Device Configuration
Firmware Validation
Linux Basics
File Navigation
Shell Commands
vi Editor
Log Retrieval
Network Troubleshooting
TCP/IP
Connectivity Issues
Device Communication
RFID Technology
RFID Readers
RFID Device Configuration
Hardware Troubleshooting
Device Repair
Firmware Upgrades
Edge Computing
Embedded Systems
Bachelor's degree in Engineering, Technology, Electronics, Computer Science, or a related field.
4–8 years of experience in IoT, Robotics, Embedded Systems, or Device Testing.
Hands-on experience configuring IoT devices or robotic systems.
Experience planning and executing device validation and testing.
Knowledge of Linux operating systems and basic shell commands.
Experience troubleshooting device, network, and hardware issues.
Strong analytical and problem-solving skills.
Excellent communication and customer support abilities.

Nice To Haves

Exposure to RFID technology and IoT deployments is highly desirable.

Responsibilities

Configure, deploy, and maintain IoT-enabled robotic devices.
Plan, execute, and document functional, integration, and system testing for IoT devices.
Perform device provisioning, firmware validation, and configuration management.
Provide technical support and troubleshooting for IoT devices deployed at customer locations.
Diagnose and resolve hardware, software, network, and connectivity issues.
Monitor device health, collect logs, and perform root cause analysis.
Retrieve and analyze Linux system logs for troubleshooting.
Collaborate with development and engineering teams to resolve product issues.
Support deployment, upgrades, and maintenance of IoT edge devices.
Work with RFID-enabled devices and related technologies where applicable.
Create and maintain technical documentation, test reports, and troubleshooting guides.
Ensure timely issue resolution while maintaining high customer satisfaction.