IoT Solutions Engineer | Telematics

Teltonika•Dallas, TX

6d•Hybrid

About The Position

Teltonika IoT Solutions USA is seeking an organized IoT Solutions Engineering Specialist to join their team in Dallas, TX. This role involves working with Teltonika's GNSS tracking devices, proposing solutions for various use cases, managing custom development projects, and providing client support. The position requires collaboration with internal teams and offers opportunities for business trips and client interaction. The specialist will also be responsible for creating documentation and training materials.

Requirements

Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields
Passion for providing help to others, caring, willing to grow and enrich your technological know-how
Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage)
Analytical and creative thinking and mindset for problem-solving and troubleshooting

Nice To Haves

Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE
Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk)
Experience in customer service

Responsibilities

Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire
Propose different ways on how to incorporate our devices for various use cases
Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients
Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed
Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields
Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time
Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases
Guide colleagues and customers by preparing wiki documentation or training