IoT Solutions Engineer | Telematics

Teltonika • Dallas, TX

3d • Hybrid

About The Position

Teltonika IoT Solutions USA is seeking an organized IoT Solutions Engineering Specialist to join their growing team in Dallas, TX. Teltonika IoT Group has over 20 years of experience in creating and manufacturing Internet of Things (IoT) devices, aiming for global use and becoming indispensable to businesses. The telematics business unit specifically focuses on developing and manufacturing easy-to-use GPS tracking devices for effective fleet management across various industries like logistics, agriculture, car sharing, and construction, setting new standards with advanced technologies.

Requirements

• Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields.
• Passion for providing help to others, caring, willing to grow and enrich your technological know-how.
• Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage).
• Analytical and creative thinking and mindset for problem-solving and troubleshooting.
• Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE.

Nice To Haves

• Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk).
• Experience in customer service.

Responsibilities

• Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire.
• Propose different ways on how to incorporate our devices for various use cases.
• Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients.
• Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed.
• Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields.
• Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time.
• Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases.
• Guide colleagues and customers by preparing wiki documentation or training.

Benefits

• Competitive base salary depending on experience
• Company funded health insurance
• 401k
• 3 weeks of Paid Vacation
• 6 Sick days + day off on your Birthday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree