Invoicing Integration Specialist

O.C. Tanner•Salt Lake City, UT

5d•Hybrid

About The Position

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces. Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work. O.C. Tanner develops software and services that improve workplace culture through employee recognition and other experiences that connect people to purpose, accomplishment, and each other. We are a global company, headquartered in Salt Lake City, and we take pride in walking the walk of our company's purpose: We help people thrive at work. Hybrid Work Schedule-Monday through Wednesday in office, Thursday & Friday remote option. Invoicing Specialist As an Invoicing Specialist on the Client Success team, you will oversee organization‑wide invoicing processes and serve as a trusted expert for electronic invoice integrations. This role is ideal for someone highly detail‑oriented, analytical, and driven to troubleshoot complex systems, identify root causes, and build scalable solutions.

Requirements

Strong knowledge of SAP IDOC structure, EDI, .csv, cXML, Coupa, and Ariba standards.
Experience with JIRA workflow management.
Scenario and regression testing experience.
Finance and accounting knowledge, including account reconciliation.
Proven ability to manage multiple priorities and meet deadlines with high accuracy.
Exceptional analytical and creative problem‑solving skills with a proactive approach.
Strong attention to detail and ability to understand how individual components impact larger systems.
Excellent listening skills with the ability to translate complex issues into clear solutions.
Effective cross‑team collaborator who builds strong partnerships.
High personal standards and consistent delivery of quality work.

Responsibilities

Lead and manage client electronic invoice integrations, upgrades, and maintenance—including JIRA workflow management and client calls.
Gather and interpret client technical specifications and guide them toward best‑practice invoicing solutions.
Apply expertise in SAP IDOC structure, EDI, .csv, cXML, Coupa, and Ariba standards.
Execute integration testing with IT and client teams, including creating and validating SAP test order IDOCs.
Investigate and resolve testing issues through thorough root cause analysis.
Clearly document technical requirements and system workflows.
Partner with IT and Finance to diagnose issues and implement more efficient invoicing processes.
Collaborate with Sales to support client requests related to electronic invoicing capabilities.
Reconcile the monthly electronic invoice matrix to ensure all transmissions were completed successfully.
Research and resolve invoice rejections promptly and accurately.
Create and maintain invoicing documentation in Confluence.
Configure NTI reports and manage electronic invoice variants in SAP.
Audit invoice settings for programs during implementation and ongoing support.
Assist Client Success team members with process questions, configuration issues, and initial root cause identification.
Work closely with Finance, IT, and Client Success to streamline operations and resolve complex issues.
Review and consolidate process documentation to support standardization and continuous improvement.
Maintain a process‑oriented mindset to identify inefficiencies and recommend data-driven enhancements.