Invoice Resolution Rep

FedEx•Green Bay, WI

5d•Onsite

About The Position

The Invoice Resolution Representative is responsible for processing carrier freight bills in accordance with contracted carrier rates. This role ensures payments are accurate and timely by obtaining invoices, auditing rates, applying business rules, and performing duplicate checks.

Requirements

High school diploma or GED required.
0--2 years of experience may be considered based on education level.
Ability to follow policies and procedures
Ability to read, write, and interpret information
Ability to add, subtract, multiply, and divide
Ability to use hands to finger, handle, or feel
Ability to sit, walk, or stand for the duration of the shift
Must possess visual acuity to perform essential job functions
Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
Ability to lift/carry items up to 50 pounds

Responsibilities

Understand commercial agreements and their impact on business operations; ensure compliance with customer agreements and SOPs.
Manage key performance indicators (KPIs) such as EDI resolution, matched out-of-tolerance invoices, non-billed transports, and carrier aging reports.
Monitor and track carrier invoices from initial receipt to final payment.
Communicate effectively with customers, carriers, and leadership.
Maintain carrier relationships by managing accounts receivable and billing activities.
Collaborate with finance operations and customer operations to support customer requirements.
Identify process improvements and cost savings opportunities using QDM methodologies.
Review and recommend innovative initiatives focused on eliminating root causes of recurring issues.
Ensure compliance with all applicable laws, regulations, and company policies and procedures.
Perform other duties as required.

Benefits

Competitive Pay: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
401(k) plan with company match after 1 year
Tuition reimbursement program
Holiday pay and accrued paid time off (Vacation and PTO)
Medical, dental, vision, and voluntary benefits available on day one
Basic life insurance
Basic AD&D coverage
Supplemental Life and Supplemental AD&D
Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
Paid parental leave for both moms and dads
Paid bereavement and jury duty