2027 Investor Services, Winter Client Operations (4-16 months)
About The Position
At RBC Investor Services (IS), students from a variety of academic backgrounds have the opportunity to engage in a fast-paced environment with a world-class reputation. For more than 125 years, RBC Investor Services has delivered asset servicing solutions to Canadian asset managers and asset owners, investment counsellors and other financial institutions. Part of Royal Bank of Canada, the country’s largest bank and one of the top 10 globally based on market capitalization, our focus is on safeguarding the assets of our clients and supporting their growth. We are seeking winter co-ops across several Client Operations teams (including but not limited to the following: Fund Accounting, Shareholder Services, Transaction Management, Client Reporting, Risk and Investment Analytics, etc.) Through on-the-job activities, as well as playing a role in projects/initiatives, the candidate will gain greater insight into various business units within Client Operations and how those teams support the overall RBC Investor Services vision.
Requirements
- Proficiency with computer applications, such as Microsoft Word, Excel, spreadsheet/financial accounting skills
- High level of time management and organization skills
- Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
- Exceptional verbal and written communication skills
- Must be returning to school after the work term end-date; or if graduating immediately after the work term, must require the full work term as a mandatory component to graduate successfully
Nice To Haves
- Previous experience in a business environment
- Knowledge in financial services
- Ability to Interpret IRS codes
Responsibilities
- Distribution of Fund Fact Sheet, and maturity notices to dealers
- Setup and maintenance of dealers on the record keeping system within SLA
- Review daily new salesperson reporting and email inquiries and ensure that information is entered into the System within the SLA.
- Support periodic initiatives requiring collection or updates of client data (i.e. annual tax documentation renewals)
- Upon request, analyze and resolve basic client issues, escalating complex cases as needed
- Contribute to process improvements by identifying opportunities for efficiency and effectiveness
- Develop familiarity with processes, systems, inputs, deliverables etc. during rotations through different teams and perform assigned tasks
- Update and maintain data in various client management systems
- Assist with internal audits, key control reviews and testing
- Assist in reviewing monthly/annually the IRS tax forms W9/W8, withholding statements and other documents for the purpose of US Chapter 3 compliance and US Tax (1042-S, 1042, 1099) annual reporting
- Ensure FATCA/CRS/QI compliance where client onboarding process and data management are conducted locally.
- Ensure daily/monthly FATCA/CRS/QI operational monitoring and updates
Benefits
- Routine learning opportunities and on-the-job coaching and mentorship
- Immersion in a professional, accomplished, progressive team
- Exposure to senior leadership across the organization
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
