Investor Services Technology Director – Apps Development Sr Group Manager

Citi • Jersey City, NJ

9d • $170,000 - $300,000 • Onsite

About The Position

Citi's Investor Services Technology group is seeking a visionary Technology Director to lead the strategy, architecture, and delivery of the Investor Services Workbench (ISW) — Citi's flagship platform for unified client and business activity management across the full spectrum of Investor Services products including Fund Services, Custody, and Securities Finance. This is an opportunity to shape a transformational, enterprise-scale platform that serves as the single pane of glass for client lifecycle management, operational workflow orchestration, and real-time business activity visibility. You will lead a global, multi-disciplinary engineering organization and partner directly with business, product, operations, and technology leadership to define and execute a bold, AI-first technology roadmap. The ideal candidate brings deep expertise in enterprise workflow platforms, client-facing technology, and large-scale distributed systems — combined with the leadership gravitas to drive alignment across a complex, global organization and the technical depth to make sound architectural decisions.

Requirements

• 15+ years of progressive experience in software engineering and technology leadership within financial services (hands on role will be required to code)
• Minimum 8 years in a senior leadership role managing large, globally distributed application development teams (50+ engineers)
• Proven track record of delivering complex, enterprise-scale workflow and client-facing platforms in a regulated financial environment
• Experience leading multi-year platform transformation programs — from legacy modernization to cloud-native, microservices-based architectures
• Demonstrated success managing technology P&L, vendor contracts, and strategic sourcing in a global banking context
• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical discipline required
• Deep expertise in modern architectural patterns: microservices, event-driven design, API-first development, and cloud-native platforms
• Strong command of workflow orchestration technologies. UX and BPM/case management platforms
• Proficiency in modern programming languages and frameworks (Java, Python, React/Angular) and containerization (Kubernetes, Docker)
• Experience with real-time data streaming and messaging systems (Apache Kafka, Solace) and enterprise integration patterns
• Familiarity with AI/ML frameworks and their application to workflow automation, anomaly detection, and client intelligence
• Knowledge of enterprise data management, data governance, and analytics platform design (data lakes, data mesh, BI tooling)
• Core Technology Stack Java / Spring Boot, React / Angular, Kafka. REST / GraphQL APIs, Oracle / PostgreSQL , CI/CD (Jenkins / GitHub Actions), ML / LLM Integration
• Exceptional executive communication skills — ability to translate complex technical concepts for C-suite, business, and regulatory audiences
• Strategic thinker with the ability to balance long-term platform vision with near-term delivery commitments and business priorities
• Demonstrated ability to build and sustain high-performing, inclusive engineering cultures across geographically distributed teams
• Strong stakeholder management skills — experience navigating complex, matrixed organizations and driving alignment across business, technology, and operations
• Proven ability to attract, develop, and retain top engineering talent in a competitive market
• Experience operating in Agile/SAFe delivery frameworks at enterprise scale, with a bias for continuous delivery and iterative value creation
• In-depth knowledge of Investor Services products: Fund Administration, Custody, Prime Brokerage, Agency Lending, and/or Securities Finance
• Familiarity with post-trade operations workflows: settlement, corporate actions, income processing, reconciliation, and NAV calculation
• Experience with industry data standards and messaging protocols: SWIFT, ISO 20022
• Understanding of client reporting, performance attribution, and data transparency requirements for institutional investors

Responsibilities

• Define and own the multi-year technology roadmap for the Investor Services Workbench, aligning platform capabilities with business growth, client experience goals, and regulatory requirements across all Investor Services product lines.
• Architect and deliver end-to-end client and business activity workbench solutions — spanning client lifecycle events across Custody, Funds and Securities Finance domain, Corporate actions, NAV process, exception handling, and SLA-driven operational orchestration across all Investor Services domains.
• Lead the evolution of the Investor Services workbench as the definitive client-facing and operations-facing workbench — delivering real-time portfolio visibility, activity dashboards, self-service capabilities, and intelligent alerting for institutional clients and internal business users.
• Champion an AI-first hands-on engineering culture — embedding intelligent automation, predictive analytics, NLP-driven client interactions, and ML-powered exception management into the ISW platform to drive operational efficiency and client satisfaction.
• Oversee the design of robust data pipelines, event-driven integration patterns, and API-first connectivity across upstream and downstream systems — ensuring the ISW serves as a reliable, real-time source of truth for client and business activity data.
• Build, mentor, and lead a high-performing global engineering organization of 50+ engineers, architects, and product technologists. Foster a culture of engineering excellence, psychological safety, continuous learning, and inclusive innovation.
• Ensure the ISW platform meets the highest standards of security, operational resilience, and regulatory compliance — partnering with Risk, Compliance, and Infrastructure teams to manage technology risk and maintain audit-ready controls.
• Own the technology budget for the ISW program, managing resource allocation, vendor relationships, and strategic sourcing decisions. Deliver measurable ROI through disciplined investment prioritization and cost optimization.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior