Investor Services Representative Supervisor

Saturna Capital•Bellingham, WA

6d•$80,000 - $120,000•Onsite

About The Position

Saturna Capital is seeking an Investor Services Supervisor to provide leadership and oversight for the Investor Services team while ensuring exceptional client service and strong operational controls. This role is responsible for daily workflow management, staff development, and maintaining a robust risk and control framework across client service, transaction processing, and account maintenance activities. The successful candidate will be a proactive, hands-on leader who takes full ownership of departmental performance, drives process efficiencies, and collaborates cross functionally with Compliance, Legal, Operations, and other departments to support consistent, high-quality service delivery.

Requirements

Demonstrated ability to identify and resolve complex operational and client issues.
Ability to work effectively with a diverse group of customers and internal stakeholders.
Strong knowledge of financial products and personal finance, and proficiency with Investor Services departmental processes.
Proven ability to motivate, develop, and lead a team in a high‑volume, service‑oriented environment.
Outstanding written and verbal communication skills and the ability to explain complex topics in clear, simple terms.
Excellent computer skills, including the ability to learn new systems quickly; strong Microsoft Word and Excel skills; familiarity with MacOS preferred.
Strong problem‑solving and decision‑making skills with the ability to apply rules consistently across varying situations.
Ability to successfully complete pre‑employment requirements such as a logic test, background and credit check, and reference check.

Nice To Haves

Medallion program completion preferred.
Notary commission preferred.
Obtain FINRA SIE, Series 7, Series 63, and Series 24 within first 9 months of employment

Responsibilities

Provide day‑to‑day leadership, direction, and support to the Investor Services team.
Oversee training, evaluate staff proficiency, and assess ongoing staffing needs to ensure appropriate coverage and service levels.
Ensure coverage of the department and all departmental tasks, including client service, transaction processing, and account maintenance.
Approve new brokerage accounts and oversee related documentation and compliance requirements.
Participate in the client service queue as needed to meet service standards and support team workload.
Research, train, and implement industry changes while maintaining and enhancing operations standards and procedures.
Coordinate with other departments regarding audits, time off planning, and cross‑training initiatives.
Ensure the Business Continuity Plan for Investor Services is current, functional, and tested as appropriate.
Review work output and documentation to ensure accuracy, completeness, and adherence to policies.
Problem‑solve complex or troubled accounts and provide the team with escalated issue resolution support.
Review vendors as needed to confirm services are required, effective, and aligned with business needs.
Manage user access and log‑ins for vendor and internal systems within the department.
Partner with other operations managers to scope, prioritize, and manage timelines for departmental and cross‑functional projects.
Sign operational documents and approvals as required for Saturna Operations.
Ensure applicable regulatory filings and operational obligations are completed accurately and on time.

Benefits

100% company-paid medical premium for employees; High-deductible plan offers full family coverage at no cost to employee
Health Savings Account with employer contribution
Employee Assistance Program
Regular Wellness activities
Supplemental insurance such as Long-Term Disability, Voluntary Life, Critical Illness
401k with generous match
Profit sharing and annual performance bonuses
11 personal and 10 vacation paid days off after first year of service
10 paid holidays (per NYSE holiday schedule)
Paid Parental and Bereavement leaves
Up to $2,000 per month in childcare/tuition assistance
Adult continuing education and professional development assistance
Home-buyer assistance program