Investor Services Fund Specialist
About The Position
The Fund Specialist sits within the Investor Services team and is responsible for delivering high‑quality operational and servicing support to investors across Wellington‑sponsored funds and pooled investment vehicles. The role is client‑facing, detail‑oriented, and highly collaborative, requiring strong judgment, disciplined data management, and the ability to coordinate across multiple internal partner teams to support the full client lifecycle. Fund Specialists act as a key point of contact for fund‑related servicing requests, onboarding activities, and ongoing investor support, helping ensure accurate, timely, and compliant execution of responsibilities.
Requirements
- Bachelor’s degree or equivalent experience required.
- 3+ years of experience in investment management, fund operations, investor services, trust, or a related financial services role.
- Strong attention to detail and commitment to data accuracy.
- Ability to manage multiple priorities in a fast‑paced, highly collaborative environment.
- Clear written and verbal communication skills, with a client‑service mindset.
- Sound judgment and risk awareness, with the ability to recognize when escalation is required.
- Proficiency with internal systems, reporting tools, and documentation standards.
- Continuous improvement mindset with interest in operational excellence.
Nice To Haves
- Working knowledge of collective investment vehicles, fund structures, and investor servicing mechanics preferred.
- Familiarity with client onboarding, subscriptions/redemptions, and transfer agency processes is a plus.
Responsibilities
- Serve as a primary servicing contact for investors and internal partners on fund‑related operational inquiries.
- Own and coordinate responses to fund servicing requests that cannot be self‑served by Client Group teams, including reporting, fund data, transfer agency, and operational queries.
- Communicate relevant fund information and changes to investors.
- Coordinate investor onboarding and offboarding activities, including: Subscription and redemption documentation, Client and fund data setup, Coordination of KYC and client due diligence requirements
- Partner with internal teams to ensure accurate and timely setup of accounts, reporting, and connectivity.
- Support the regulatory reporting requests by fund investors for DOL Form 5500 filings and audit requests.
- Maintain accurate, complete, and auditable investor and fund records across internal systems.
- Apply strong data hygiene and documentation standards to support operational integrity, risk management, and regulatory readiness.
- Identify potential data issues, inconsistencies, or risk‑sensitive scenarios and escalate appropriately.
- Work closely with internal partners including Client Group teams, Fund Reporting, Trust Operations / Transfer Agency, Client Flow, Finance, Tax, Compliance, and Product Management.
- Coordinate information flow and deliverables to ensure consistent, high‑quality investor experience across the fund lifecycle.
- Contribute to Investor Services initiatives focused on improving scalability, efficiency, and client experience.
- Support change management initiatives related to fund servicing, governance requirements, or new operating models.
- Participate in projects designed to enhance documentation, workflows, and service standards within Investor Services.
Benefits
- retirement plan
- health and wellbeing
- dental
- vision
- pharmacy coverage
- health savings account
- flexible spending accounts
- commuter program
- employee assistance program
- life and disability insurance
- adoption assistance
- back‑up childcare
- tuition/CFA reimbursement
- paid time off (leave of absence, paid holidays, volunteer, sick and vacation time)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
