Investor Services Associate I

Ultimus Leverpoint•Clifton Park, NY

3d•Onsite

About The Position

The Investor Services Associate is responsible for the day-to-day delivery of all investor correspondence, maintenance and review of investor records, and timely review investor onboardings. The Investor Services Associate is required to respond timely to client, investor, and accounting team inquiries. The Investor Services Associate must be client-oriented, technology savvy, demonstrate initiative and have attention to detail with excellent time management skills. In addition to their own daily responsibilities, this position will be required to serve as back-up for other team associates as needed. This position requires employees to perform well under time constraints while handling multiple projects simultaneously. This position is expected to have regular interactions with IT, Treasury, Accounting Associates, other Investor Services Team Associates, clients and investors.

Requirements

Ability to organize and prioritize work, strong attention to detail and to effectively provide team members and others with information and assistance as needed
Ability to multi-task between different tasks and internal demands throughout the day
Ability to interact professionally and effectively through written and oral communication
Ability to work in a fast-paced environment, handling multiple competing priorities throughout the day
High proficiency in Microsoft Suite, Adobe, Outlook and web-based applications are required
Ability to multitask, time management, attention to detail, planning and problem-solving skills required
Ability to work both independently, as well as working collaboratively in a team environment
Ability to communicate and interact professionally and effectively through written and oral communication with current and potential clients
Ability to work in a fast-paced environment and handle multiple priorities and deadlines
Sound computer and technical skills, including the use of MS Office Suite, Adobe and web-based applications

Nice To Haves

1 – 3 years’ experience in Administration or related field preferred
Equivalent education and experience will be considered

Responsibilities

Respond to inquiries from investors, fund management and accounting staff
Distribute investor statements, audited financial statements, capital activity notices and K1 reports using various electronic methods via email and/or online portal
Input and/or review investor information in company systems, portals and investor files
Input and/or review investor updates in company systems, portals and investor files
Maintain routine correspondence with fund management and investors
Review and process subscriptions and redemptions for open-end fund clients
Perform AML/KYC compliance procedures for new and existing investors, as applicable
Complete underlying investment documents for fund of fund clients, as applicable
Distribute offering documents on behalf of clients, as applicable
Prepare and track private equity capital call and distribution notices, as applicable
Assist in completion of investor audit requests
Performs various client projects as needed, ensuring quality and timely completion
Potential for critical processing of investor updates or onboarding to ensure team meets client deadlines
Assist Fund Team associates with questions on the Investor Service processes or policies
Work on special projects as assigned
Dedication and motivation to achieve high standards of client service and professional in the performance of duties
Continually updates job knowledge by participating in educational opportunities; internal company and team trainings; maintains personal networks; participates in professional development opportunities
Additional duties as assigned by management. May perform other duties as required and assigned.