Investor Services, Assistant Vice President

State Street•Toronto, ON

1d•$91,000 - $140,500

About The Position

The role holder will have a lead role in the management of the Investor Services department. They will be a strong contributor to the strategy of the department ensuring the overall goals of IS are met. They will provide oversight and support to managers in the area of client relationship, regulatory and risk control and change management. They will provide technical and operational leadership to the department managers ensuring teams follow policies and procedures, are organised, efficient and provide best in class service to our clients.

Requirements

Degree in Finance and/or Business Related area (minimum 2.2) or relevant working experience.
6-8 years Fund Administration experience with at least 4 years people management experience.
Proficient in Microsoft Office applications in particular Excel.
Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure.
Experience in Client Relationship Management is essential for this role.
Good working knowledge of AML and regulations impacting the industry.

Responsibilities

Management and development of strong client relationships, strongly representing IS and the Company to clients.
Responsible for ensuring the day to day IS service delivery for clients is consistently met and exceeded.
Liaise with the client on development initiatives.
Handle or resolve complex operational and customers complaints that are referred by managers.
Accountable for the controls within the teams - ensuring that there is a focus on the control environment within the team.
Drive the development and implementation of appropriate procedures to meet internal controls, external compliance and regulatory requirements.
Regular liaisons with the senior management team, providing departmental feedback on team, processes, client information, ensuring clear and transparent communication within the wider IS department.
Attend relevant meetings within State Street and ensure messages are cascaded down to the teams.
Contribute to operational, client, risk audit and regulatory meetings as required.
Be actively aware and partake in departmental projects to help drive the continuous improvements and efficiencies within the IS department.
Ensure regular meetings with managers, promote regular one to one meetings within the team and offer developmental opportunities for direct reports.
Using corporate employee review tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports.
Responsible for ensuring team representation on group State Street programmes.
Full participation in the recruitment and selection of resources for the team, ensuring effective utilisation, whilst ensuring opportunities are identified in the team for flex arrangement if required.
Ensuring the clients expectations are met and all deliverables are met accurately and in a timely manner.
Understanding and dealing with the changing regulatory environment, challenging the compliance teams for the good of the IS team.
PPR process, coaching, one to one training, time to support these tasks with the demands of day to day workload.
Resources – ensuring that team deliverables are met in a constraint resource environment while focusing on business transformation goals.
Motivating, developing and engaging staff.
Manage staffing issues as they arise and co-ordinating issues raised with HR and Senior Management.
Staying current on revised policies and procedures and continuing to learn the IS process for new service offerings and the use of ISS for these services.
Relationship Management External – Build client relationship ensuring client deliverables are met.
Act as point of contact for escalated queries.
Relationship Management Internal – build on internal relationship o NAV & AML team – ensuring effective client service.
Strong relationship with Relationship Managers, need strong communication on a weekly, monthly basis, need to be informed of changes, expectations.
Ensure representation on group State Street programmes e.g. Global Inclusion.