Investor Reporting Manager | FNMA Team

Preferred Mortgage Services • Henderson, NV

2d • Hybrid

About The Position

Preferred Mortgage Services, LLC (PMSI) is opening up a new position due to growth and is looking for an experienced Investor Reporting Manager with strong, hands-on Fannie Mae (FNMA) Investor Reporting experience. This role offers a great opportunity for someone who enjoys leading people, solving complex reporting issues, working with clients, and finding better ways to get the work done. Hands-on FNMA Investor Reporting experience is required.

Requirements

• FNMA experience is a must. You should have hands-on experience with Fannie Mae Investor Reporting and understand the reporting and remitting lifecycle.
• Significant mortgage servicing and Investor Reporting experience
• Strong knowledge of FNMA servicing and Investor Reporting requirements
• Leadership, supervisory, or team development experience
• Strong reconciliation, research, and problem-solving skills
• Advanced Microsoft Excel skills
• Experience with ICE MSP or a similar servicing system
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills
• Experience improving processes, controls, and workflows
• Bachelor's degree or equivalent in Mathematics, Finance, Economics, Business, or a related field
• Mortgage banking or mortgage servicing experience
• Hands on FNMA Investor Reporting experience
• Experience with ICE MSP or a comparable servicing platform

Nice To Haves

• 8+ years of Investor Reporting experience
• Previous senior, lead, supervisory, or management experience
• Advanced degree
• Experience with automation or process improvement

Responsibilities

• Lead the FNMA Investor Reporting Team
• Oversee FNMA Investor Reporting activities including reporting, remitting, reconciliation, research, root cause identification, resolution, and remediation at both the loan and pool level.
• Ensure reporting is accurate, timely, and compliant with investor requirements.
• Lead the research and resolution of cash, reporting, and reconciliation exceptions. Identify root causes, strengthen controls, and help prevent recurring issues.
• Coach and mentor team members, identify training opportunities, set clear expectations, and help employees build their technical knowledge and mortgage servicing expertise.
• Serve as a key point of contact for clients and investor related matters. Manage escalations, communicate issues clearly, and provide thoughtful solutions and action plans.
• Look for opportunities to improve workflows, strengthen quality controls, standardize processes, and increase automation. Work closely with Operations, Business Analysts, Developers, and leadership to turn ideas into practical improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager