Investor AML, Officer

State Street•Toronto, ON

2d•Onsite

About The Position

The role holder will have a lead role in the management of the Investor Anti-Money Laundering and FATCA/CRS Team in Cayman. The team is part of the Investor Services Department. The role holder will be a strong contributor to the strategy of the department for our global client base ensuring the overall goals of the team are met. They will provide oversight and support as client manager for multiple local client relationships, both new and existing, with a focus on regulatory and risk control and change management. They will provide technical and operational leadership to the department ensuring case managers working on the underlying AML/FATCA/CRS process follow policies and procedures, are organised, efficient and provide best in class service to our clients.

Requirements

Degree in Finance and/or Business-Related area (minimum 2.2), or relevant working experience
6-8 years Fund Administration experience (preferable in an Investor Services/Transfer Agency department) with at least 4 years people management experience
A strong understanding of relevant local Cayman legislation surrounding AML/FATCA/CRS standards and also knowledge of other global AML policies and procedures inclusive of Singapore, Ireland/UK, Luxembourg and the United States
Proficient in Microsoft Office applications, particularly Excel
Experience in working to tight deadlines, with an ability to multi-task and to work calmly under pressure
Experience in client relationship management is essential for this role
Good working knowledge of AML and regulations impacting the industry

Nice To Haves

ACAMS certification, or other AML qualification a benefit

Responsibilities

Client Facing support during onsite due diligence visits, sales pitches and regulatory inspections
Client Servicing – board reports/client visits and presentations
Oversight of new/ongoing investor populations to ensure all reviews are completed in a timely fashion by case managers assigned
Routine Client Reporting – AML Logs, Board Reporting of unauthorized/aged tracking of investors
Client Queries and Escalations – point of contact for assigned clients
Board Call attendance/support for assigned clients
High Risk Reach Outs – handling of PEP and other High risk cases
Global Team Project Management
Assurance letter and board letter requests
Client Off-boarding – Collation/QA of all files to be moved offsite/to new administrator
Due Diligence Questionnaires and Due Diligence Calls
Periodic Review tracking and assignment
Final review and QA of appointed clients/group priority final review investor files
MLRO Servicing – Reporting/Meetings/DDQs/Sampling/Board Reporting and attendance
Management and development of strong client relationships, representing the Investor Services AML/FATCA/CRS Team and State Street to clients
Responsible for ensuring the day-to-day service delivery for clients is consistently met and exceeded.
Liaise with the client on development initiatives related to Investor AML or FATCA/CRS
Handle or resolve complex operational and customers complaints that are referred by clients and case managers
Accountable for the controls within the teams - ensuring that there is a focus on the control environment
Have a strong understanding of relevant local legislation surrounding AML standards and also knowledge of other global AML policies and procedures inclusive of Singapore, Ireland/UK, Luxembourg and United States programs
Drive the development and implementation of appropriate procedures to meet internal controls, external compliance and regulatory requirements
Regular liaisons with the senior management team, providing departmental feedback on processes, client information, ensuring clear and transparent communication within the team
Attend relevant meetings within State Street
Contribute to operational, client, risk and AML audits and regulatory meetings as required
Be actively aware and partake in departmental projects to help drive the continuous improvements and efficiencies within the team and wider department
Ensure regular meetings with case managers assigned to client cases, promote regular one to one meetings within the team and offer developmental opportunities for any direct reports and supporting case managers
Monitor overall timeliness of completion of tasks for your direct reports and supporting case managers
Responsible for ensuring team representation on State Street programs e.g. Global Inclusion etc
Full participation in the recruitment and selection of resources for the team, ensuring effective utilisation, whilst ensuring opportunities are identified in the team for flex arrangement if required
Full autonomy for the operational effectiveness of management of assigned clients.
Responsibility for ensuring that key controls and policies/procedures are adhered to
Sign off on errors and implementing controls to prevent recurrence
Prioritising projects lies with Senior Management however the role holder will actively participate in this process