Investment Specialist-Mutual Funds, Investment Centre - Remote

BMO

2d•Remote

About The Position

Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects. Advises customers on wealth and investment strategies and products that meet customer’s objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed. May make outbound calls to customers and look proactively for opportunities to enhance customer experience by providing products that meet investment needs. Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided. Provides professional quality sales and service for customer and prospect inquires, issues and requests. Probes to understand customer needs and advises them through their unique investment needs. Achieves sales targets with a focus on relevant investment products. Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups. Escalates complex or unresolved customer situations to senior managers as required. Performs any required documentation after completed customer interactions to ensure customer’s requests are accurately processed. Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner. Integrates marketing promotions and programs into customer conversations where appropriate. Maintains the confidentiality of customer and Bank information. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed.

Requirements

Typically between 2 - 3 years of relevant experience
Post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Completed Canadian Securities Course (CSC) or IFIC course / IIROC licensed as an Investment Representative
High school diploma or equivalent work experience.
Knowledge of competitive market place trends and product offerings.
Knowledge of BMO Investment / BMO InvestorLine products and services.
Some understanding of Risk Management & Compliance.
Specialized knowledge.
Verbal & written communication skills - Excellent.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.
Must be available to work Monday to Friday / 8AM to 8PM / EST hours.

Responsibilities

Understands customer needs and provides wealth and investment-related sales and service.
Advises customers on wealth and investment strategies and products.
Fulfills sales and service activities for the customer.
Identifies and makes referrals to other business groups.
Makes outbound calls to customers and proactively looks for opportunities to enhance customer experience.
Stays abreast of consumer needs, industry trends, best practices, and the regulatory environment.
Provides professional quality sales and service for customer and prospect inquiries, issues, and requests.
Probes to understand customer needs and advises them through their unique investment needs.
Achieves sales targets with a focus on relevant investment products.
Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to senior managers.
Performs required documentation after completed customer interactions.
Maintains current knowledge of investment markets, practices, and trends.
Integrates marketing promotions and programs into customer conversations.
Maintains the confidentiality of customer and Bank information.
Identifies and reports suspicious patterns of activity related to money laundering.
Adheres to regulatory and compliance requirements.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps.