Investment Solutions Specialist

PenFinancial Credit Union • St. Catharines, ON

11d • CA$61,233 - CA$76,541 • Onsite

About The Position

Provide exceptional brand experiences for our members or a prospecting member by utilizing knowledge to deliver value-added advice and financial planning services to members. Act as primary resource for account openings. Maintain a high profile and image as the financial institution of choice in the community of the branch by establishing member client and non-member client relationships and business contacts. Complete all administrative duties accurately and as per required timelines – “first time right”. Make sound lending decisions within limits.

Requirements

• 3 to 5 years progressive experience in credit union or bank branch with lending limits
• Mutual Funds license which includes completion of the following: Investment Funds in Canada (IFC) or Canadian Securities Course (CSC)

Responsibilities

• Build value-added relationships with both members and non-members to promote PenFinancial as a financial institute of choice with the community.
• Act as the primary resource for opening new accounts and effectively match appropriate services to member client needs.
• Keep a watch for opportunities to promote other member services to support member success.
• Proactively monitor member renewals, maturities, etc. (internal and external) as well as contact at critical stages or other pertinent thresholds (financial, age, etc.).
• Execute the branch marketing program to support member growth within the objectives set out in the business plan.
• Administer and provide input into the business referral programs.
• Provide individualized financial planning, debt consolidation, budgeting advice to members.
• As required, make referrals to appropriate staff.
• Meet with families to review accounts of deceased members and provide advice.
• Lead the account opening process.
• Make sound loan and mortgage decisions within discretionary limits and/or make recommendations for approvals and/or declines to manager.
• As appropriate, sell and cross sell credit union loan insurance products through the education of members.
• Complete all administrative duties accurately and as per required timelines – “first time right” including preparing instructions in support of complete, accurate and compliant loan and mortgage documentation.
• Act as the primary resource for closing accounts and estate administration including claims on share and loan insurance.
• Ensure that appropriate documents are processed that are associated with the sale of savings and registered and non-registered investment products, transfers, or withdrawals.
• Support compliant accounts.
• Work with and support all staff in the branch to ensure overall exceptional brand experiences for our members.
• Assume responsibility for establishing and maintaining effective coordination and working relationships with area personnel and FAs.
• Support the Opening and Closing of branch including MSR cash verification and lock up, setting of alarms, etc.
• Be a positive influence on the culture within the branch.
• Review and act on all delinquent accounts and maintain a systematic collection procedure for early identification of problem accounts and promptly initiate and/or recommend appropriate action to minimize risk and initiate action under direction of Branch Manager.
• Perform other assigned responsibilities.

Benefits

• competitive compensation
• performance-based success sharing
• a defined contribution pension plan
• wellness supports
• opportunities for ongoing learning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed