Investment Operations Specialist - USBA Account Services
About The Position
Join the USBA Account Services team, also known as the New Account Application Team, supporting U.S. Bank's investment and brokerage operations. This team plays a critical role in opening and maintaining investment accounts, ensuring documentation is accurate, complete, and processed efficiently. Working closely with internal field representatives and investment advisors, you'll help support a seamless client onboarding and account maintenance experience behind the scenes. As an Investment Operations Specialist, you will be responsible for reviewing and processing investment account requests, performing quality control on documentation, and maintaining account information within brokerage systems. This is an excellent opportunity for someone who enjoys detailed work, thrives in a fast-paced environment, and wants to build a career in financial services and investment operations.
Requirements
- High school diploma or equivalent
- Four or more years of related experience
Nice To Haves
- Experience in financial services, banking, investments, brokerage operations, or a related industry.
- Familiarity with investment products such as brokerage accounts, IRAs, Roth IRAs, and retirement accounts.
- Experience processing documentation or conducting quality reviews in an operations environment.
- Associate's or bachelor's degree, preferably in Finance, Business, Economics, or a related field.
- Thorough knowledge of the computer applications used in the assigned area
- Strong ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to operate various types of office equipment
- Strong customer service and relations skills
- Ability to identify and resolve/escalate problems
- Advanced mathematical and/or accounting skills
- Good data entry skills
- Effective verbal and written communication skills
Responsibilities
- Review account documentation for completeness and accuracy.
- Perform quality control checks on new account and maintenance requests.
- Open new investment and brokerage accounts.
- Update existing account information and records.
- Process account maintenance requests within Wealthscape and other operational systems.
- Manage and prioritize work from assigned processing queues.
- Respond to requests and questions from internal field representatives and investment advisors.
- Follow established procedures while meeting productivity and quality expectations.
- Support a variety of account types, including brokerage accounts, IRAs, and Roth IRAs.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
