Investment Implementation Services Team Lead

Marsh McLennan•Toronto, ON

7d•CA$63,000 - CA$94,600•Hybrid

About The Position

We will count on you to: Supervise day-to-day operations to ensure the team meets and exceeds company standards for performance and productivity. Lead day to day liaison with Middle Office outsource provider. Oversight of daily order management/trade execution and all aspects of daily trading including trade communication and reconciliation. Oversee daily monitoring, analysis and oversight of outsource provider’s recording of client custodian cash positions to ensure that they are captured for: trading liability calculations and cash requirements. Sign-off on daily cash and trade packages. Act as the first point of contact for resolving team or client-related issues, ensuring timely and satisfactory resolutions. Analyze reconciliations of client custodian holdings to third party vendor systems. Coordination and oversight of client monthly holding reconciliations. Collaborate with other departments to ensure cross-functional alignment and smooth operations. Review sub-advisor and custodian invoices for payment. Special projects. Provide support to Manager of Trade Operations Team as needed.

Requirements

Undergraduate degree in relevant finance, economics or related discipline
5+ years’ experience in Mutual Fund/Portfolio Manager business with focus on institutional client account support
Outstanding technical, analytical and problem solving skills
Microsoft Office competence with a strong emphasis in Excel including Macro proficiency
Strong organizational skills
Ability to manage multiple priorities and work with minimal supervision
Excellent interpersonal and project management skills with a strong attention to detail
Strong verbal and written stakeholder communication skills
Proven leadership and people development experience
Works effectively in the face of ambiguity by independently researching problems and proposing innovative solutions, effective influencing and negotiation skills

Nice To Haves

Previous cash management experience
Charles River Investment Solutions experience
Trade management experience (securities and funds)
Quality assurance / User acceptance testing experience
You enjoy working with small dedicated teams
You see the big picture and are hands on with day to day functions
You have a great sense of urgency regarding meeting and anticipating client needs
You manage your time effectively and independently
You take ownership of your work and escalate issues quickly when applicable
You are adaptable to changing client needs
You are patient during times of transition and see the long term gains of change
You are flexible regarding working hours in order to meet service levels when required
You are dedicated to a high level of accuracy for yourself and expect the same from your team
You strive to improve processes and find more efficient ways to serve clients

Responsibilities

Supervise day-to-day operations to ensure the team meets and exceeds company standards for performance and productivity
Lead day to day liaison with Middle Office outsource provider
Oversight of daily order management/trade execution and all aspects of daily trading including trade communication and reconciliation
Oversee daily monitoring, analysis and oversight of outsource provider’s recording of client custodian cash positions to ensure that they are captured for: trading liability calculations and cash requirements
Sign-off on daily cash and trade packages
Act as the first point of contact for resolving team or client-related issues, ensuring timely and satisfactory resolutions
Analyze reconciliations of client custodian holdings to third party vendor systems
Coordination and oversight of client monthly holding reconciliations
Collaborate with other departments to ensure cross-functional alignment and smooth operations
Review sub-advisor and custodian invoices for payment
Special projects
Provide support to Manager of Trade Operations Team as needed