Investment Associate, Nesbitt Burns

BMO•Montreal, QC

2d•Onsite

About The Position

A client-focused role, committed to managing and growing client relationships through the delivery of service and advice. Assesses individual client investment needs to provide professional, customized investment-related advice, sales and service. Builds client trust, educating them on investment strategies, associated risks, and performance expectations that help them achieve their financial goals. Develops and retains long-term client relationships and delivers an exceptional client experience. Identifies and makes referrals to other business groups. Works collaboratively within the market, BMO partners and the community to build relationships and deliver the desired customer experience. As this role contributes to the overall success of the Investment Advisors portfolio, you may be entitled to additional discretionary compensation. Partners with lead advisor(s) to build and nurture relationships with COI’s and business partners; working collaboratively within the team and with internal partners to identify opportunities for growth and deliver on client needs Supports client growth objectives set by team/lead advisor by proactively engaging in sales, business development and marketing activities including, but not limited to, telephone prospecting, community, networking, seminars, campaigns. Prepare and executes on client portfolio reviews as directed by the lead advisor including meeting preparation, report generation, client communication and conducting investment research or generating proposals as appropriate. Provides advise to clients. Contacts clients to explain and executes investment concepts, wealth plans, and supports the recommendation and delivery of other wealth management offerings to clients as directed by the lead advisor(s). Escalates complex or unresolved client situations and complaints. Executes work to deliver timely, accurate, and efficient service. Participates and supports the lead advisor(s) in preparation of annual business plans, execution and progress tracking aligned to growth objectives. Prepares financial plans for clients to meet common financial goals, e.g., retirement. Provides appropriate advice around what is requested regarding tax efficiency, legal implication, financial impact, and fees involved or engages appropriate partners. Collaborates with internal and external stakeholders to deliver on business objectives. Manages databases and provides support for analysis, forecasting and/or data visualization, ensuring adherence with data governance standards. Assists in creating new investment portfolios and identifies changes to be made. Assesses fees, determines overall household fees and coordinates with internal partners as applicable. Manages the efficient and effective running of the support office; trains new team members and branch support staff. Develops business with clients / prospects using proactive selling and marketing techniques (e.g. telemarketing, networking, seminars, community involvement). Explains and executes investment concepts, portfolio construction and management, and other wealth management strategies. Supports branch or team business objectives by identifying opportunities that optimize profitability, increase share of wallet, and improve client loyalty. Identifies gaps, issues, and best practices by monitoring of sales and service performance against plans. Supports the development and execution of the business strategy and business planning activities. Fulfills client sales and service activities in compliance with regulatory requirements. Maintains the confidentiality of client and Bank information. Adheres to internal risk mitigation policies and industry rules/regulations. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Minimum 5 years of relevant experience and/or certification in a related field of study or an equivalent combination of education and experience.
Must meet the licensing and certification requirements for the branch / jurisdiction where the mandate is being fulfilled.
Specialized knowledge from education and/or business experience.
In-depth verbal & written communication skills.
In-depth collaboration & team skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.

Responsibilities

Manages and grows client relationships through service and advice.
Assesses client investment needs and provides customized advice, sales, and service.
Educates clients on investment strategies, risks, and performance expectations.
Develops and retains long-term client relationships.
Identifies and makes referrals to other business groups.
Works collaboratively with market, BMO partners, and the community.
Partners with lead advisor(s) to build relationships with COI’s and business partners.
Engages in sales, business development, and marketing activities.
Prepares and executes client portfolio reviews.
Conducts investment research and generates proposals.
Contacts clients to explain and execute investment concepts and wealth plans.
Supports the recommendation and delivery of other wealth management offerings.
Escalates complex or unresolved client situations and complaints.
Executes work to deliver timely, accurate, and efficient service.
Participates in the preparation and execution of annual business plans.
Prepares financial plans for clients.
Provides advice on tax efficiency, legal implications, financial impact, and fees.
Collaborates with internal and external stakeholders.
Manages databases for analysis, forecasting, and data visualization.
Assists in creating new investment portfolios and identifying necessary changes.
Assesses fees and coordinates with internal partners.
Manages the efficient and effective running of the support office.
Trains new team members and branch support staff.
Develops business with clients/prospects using proactive selling and marketing techniques.
Explains and executes investment concepts, portfolio construction and management, and wealth management strategies.
Supports branch or team business objectives by identifying opportunities.
Monitors sales and service performance against plans.
Supports the development and execution of business strategy and planning.
Fulfills client sales and service activities in compliance with regulatory requirements.
Maintains confidentiality of client and Bank information.
Adheres to internal risk mitigation policies and industry rules/regulations.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems.
Works mostly independently.
Takes measured risks while protecting the bank by applying the Risk Management Framework.