Investment Associate

Wellington-Altus•Toronto, ON

19h•CA$50,000 - CA$100,000•Onsite

About The Position

This posting is for an existing vacancy in Wellington-Altus’s Toronto office. Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is one of Canada’s Top Growing Companies and the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated investment dealer in Canada. With more than $50 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers, and their high-net-worth clients. Reporting to the Senior Investment Advisor, the Associate acts as a resource person for clients and assists the Advisor with administrative tasks and transaction processing related to managing client accounts. The Associate plays a key role in delivering exceptional client service, supporting advisors in meeting preparation and follow-up, and ensuring all activities are completed accurately and in accordance with firm policies and applicable regulatory requirements.

Requirements

Post-secondary education in business administration, finance, accounting, or a related field is preferred; an equivalent combination of education and relevant experience may be considered.
Demonstrated experience in customer service, processing client account transactions and maintaining accurate client documentation and records.
CIRO registration as an Investment Representative (IR) is strongly preferred but not required upon starting.
IR registration must be completed withing12 months of hire.
Proficiency with the MS Office suite, including Word, Excel, Teams, and Outlook.
Strong data-entry accuracy and the ability to learn new systems and workflows quickly while following documented procedures.
Demonstrates a high level of accountability, adaptability, and innovation in achieving both day-to-day responsibilities and long-term goals.
Proven ability to take initiative and work independently; a self-starter who thrives in a dynamic, fast-paced environment.
Excellent attention to detail with strong problem-solving and critical thinking abilities; able to identify issues, investigate root causes, and recommend practical solutions.
Exemplary interpersonal and communication skills across multiple mediums (in-person, phone, and virtual), with a collaborative, client-service mindset.
Highly organized with a consistent and reliable work ethic; able to manage a high volume of competing priorities and meet deadlines.
Comfortable with ambiguity and able to adapt quickly to changing needs, processes, and work requirements.
Maintains the highest level of confidentiality and demonstrates integrity and discretion in all client and business interactions.
Must be legally eligible to work in Canada.
A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Nice To Haves

Professional designation such as PFP is considered an asset.
Experienced in leveraging social media channels to enhance brand awareness and drive audience engagement an asset.

Responsibilities

Build and maintain strong client relationships through regular, responsive communication and proactive support; address inquiries, concerns, and service requests promptly, ensuring clear communication and timely follow-up.
Assist in preparing advisors for client meetings, including managing calendars, preparation of meeting packages, and product or account research as required.
Complete account processing, including opening and maintaining accounts, converting RRSPs to RRIFs, setting up RRIF payments, estates processing, and beneficiary updates.
Process a variety of client transactions (e.g., cheques, deposits, contributions and withdrawals, and incoming/outgoing transfers) with a high degree of accuracy.
Maintain client files and records, ensuring all documentation and notes are complete, accurate, and compliant with firm policies and applicable regulatory requirements.
Act as a resource person for clients, including generating specialized reports and responding to questions about accounts, processes, and products within role scope.
Keep up to date on firm and industry changes and support the team in updating processes accordingly.
Perform other duties as assigned.