Investment Advisor (Phone)

TD•Toronto, ON

10d•CA$59,500 - CA$84,000•Onsite

About The Position

TD Wealth Private Investment Advice is a premier full-service brokerage and wealth management business with an unwavering focus on becoming the leading, most respected Wealth Management Advisory business in Canada, fulfilling the comprehensive needs of mass affluent and high-net-worth clients with World-Class Advice and Legendary Client Experiences. TD Wealth PIA has 730+ Investment Advisors located in 86 branches across Canada. The Investment Advisor (Phone) is focused on the mass affluent customer segment with responsibilities for retaining and increasing market share through consolidation and acquisition of investment assets with a strong emphasis on risk management. Through ongoing relationship management, conducted over the telephone and other electronic channels, the IA role offers sound advice with a focus on retirement and investment planning by assisting clients in identifying goals, potential barriers and recommending appropriate solutions. The role will also identify opportunities to refer clients to other TD partners, i.e. Retail and Wealth Management Partners.

Requirements

University degree diploma preferred
Licensed to sell Mutual Funds and 3-5 years industry experience
Successful candidates will be required to be licensed as a Registered Representative (RR) with the Canadian Investment Regulatory Organization (CIRO)
Proven ability to work in a fast-paced, dynamic environment, while delivering a high level of client service
Professional team player with strong telephone relationship management skills
Demonstrated ability and understanding of the benefits of asset accumulation
Excellent communicator both verbally and written
Excellent time management skills and the ability to respond to client inquiries and requests in a professional and timely manner
Ability to ensure a seamless client transition from existing advice relationship
Proficient with firm software & MS Office Suite

Nice To Haves

Trilingual (English, Cantonese and Mandarin) an asset but not required
Bilingual (English and French) an asset but not required

Responsibilities

Execute trades, cash movement, and frequent purchase plan instructions from clients
Ensure account maintenance, operations, and escalations are managed and resolved in a timely manner
Ensure compliance with industry regulations, TD operating policies and procedures
Conduct necessary due diligence activities (i.e. Know Your Client updates) to support ongoing investment process and suitability reviews
Manage the client base for long term profitability, understanding the needs of clients and delivering products and services which fit their needs
Collaborate with other areas of TD to deliver a One TD approach and legendary client experience
Improve client retention and loyalty by contributing to improving the team, regional & national LEI scores
Ensure proper handling of all client issues/complaints utilizing the Client Problem Resolution Process
Provide each client with a completed Progress Review within 90-days of the original engagement date
Be knowledgeable of, and comply with, TD Wealth and industry requirements, policies, procedures, controls, codes, and guidelines of conduct, service standards, securities laws and regulations.