I, Investigator

Waste Management, Inc. (WM)•Houston, TX

1d•$74,600 - $109,365•Onsite

About The Position

Responsible for conducting assigned workplace investigations. This role involves investigating employee complaints of employment practices, including discrimination, harassment, sexual harassment, retaliation, employee relations, and code of conduct violations. The investigator will analyze information, produce high-quality written summaries and reports, and generally work independently while partnering with appropriate personnel. Key aspects include meeting established performance metrics and timelines, treating individuals with sensitivity and respect, and following established investigation and case management procedures.

Requirements

Must live and work in the U.S.
Bachelor's Degree (accredited) in Business Administration or similar area of study or High School Diploma or GED (accredited), and three years of relevant work experience
4 years of relevant work experience in addition to education requirements
Knowledge and understanding of employment practices.
Requires problem solving capabilities, strong analytical skills and the ability to react quickly and discreetly in sensitive situations.
Must have excellent interpersonal, written and oral communication skills, including active listening skills.
Good negotiation skills. Capable of bringing others together and trying to reconcile differences.
Good active listening skills. Listening to what other people are saying and asking questions as appropriate.
Know how to find information and identify essential information.
Problem identification skills. Identifying the nature of problems.
Ability to work independently and collaboratively in a team.
Time management skills.
This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

Nice To Haves

Foreign language proficiency in Spanish or French a plus

Responsibilities

Investigates employee complaints of employment practices, including, but not limited to, discrimination, harassment, sexual harassment, retaliation, employee relations, and code of conduct violations
Meets established performance metrics
Conducts analysis and produces high quality written investigation summaries and reports; the investigator will generally work independently, partnering with appropriate personnel throughout the investigative process
Meets established timelines and treats all individuals engaged in the complaint process with sensitivity and respect
Follows established investigation and case management procedures
Creates investigative plan, coordinating and conducting party and witness interviews promptly and thoroughly. Provides parties with information about the investigatory process and applicable rights and policies
Gathers and secures relevant evidence and documentation
Keeps detailed, consistent, and accurate records in case management system
Maintains timely communication with all involved parties and key stakeholders
Makes credibility assessments and maintains accurate records of interviews
Ensures prompt, fair, and neutral investigatory processes for all parties
Manages conflicts and competing priorities within a matrixed and complex organization
Maintains the highest degree of confidentiality and sensitivity for all issues