Investigator

Morgan & Morgan•Orlando, FL

1d•Hybrid

About The Position

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People. PRODUCT LIABILITY INVESTIGATOR: ORLANDO, FL. About Morgan & Morgan Morgan & Morgan is one of the nation’s largest and most recognized plaintiffs’ law firms, with over 6,000 employees and attorneys licensed in all 50 states. Founded on the principle of fighting “For the People,” the firm has recovered more than $30 billion for clients facing insurance companies, large corporations, and defective products. Our investigators are a critical part of the team that makes those wins possible. Position Summary We are seeking a driven and detail-oriented Product Liability Investigator to investigate defective products, manage and preserve evidence, and assist attorneys in complex civil litigation. In this role, you will work directly in the field and collaborate closely with attorneys, case staff, and outside experts to build strong, well-documented cases on behalf of injured clients. The ideal candidate thrives in a fast-paced environment, is comfortable with significant travel, and brings sharp analytical instincts and a genuine commitment to justice.

Requirements

Associate degree or equivalent work experience in investigations, paralegal studies, criminal justice, or a related field
Prior background in law enforcement, criminal investigations, insurance adjusting, or legal investigation strongly preferred
Excellent interpersonal skills to guide clients through highly emotional situations and communicate findings clearly to attorneys and case managers
Superior written and verbal communication skills
Highly organized with a demonstrated ability to manage multiple deadlines simultaneously
Outstanding attention to detail and strong critical thinking ability
Proficiency in Microsoft Word, Excel, and Outlook; typing speed of at least 40 WPM
Ability to work independently with minimal supervision in a fast-paced environment
Comfortable navigating legal and corporate databases

Nice To Haves

Prior experience as an investigator, case manager, or legal assistant in a plaintiffs’ or personal injury law firm
Knowledge of employment labor laws, wage and hour regulations, or personal injury case types
Experience with legal case management software (e.g., Litify, Salesforce, or similar)
Bilingual (English/Spanish) a plus

Responsibilities

Investigate defective products and assist attorneys in building complex civil litigation cases
Quickly evaluate case details to identify potential at-fault parties and determine case viability
Research ownership, management, and corporate structure of defendant parties using public and proprietary databases
Assess the need for independent field investigation and coordinate with third-party investigation firms as appropriate
Conduct social media and open-source intelligence (OSINT) research to support case development
Secure, catalog, and maintain physical evidence — including malfunctioning machinery, defective consumer goods, and faulty auto parts — ensuring chain-of-custody integrity throughout the litigation process
Photograph, document, and store evidence in accordance with firm protocols and legal standards
Coordinate logistics for evidence transport, storage, and expert access
Conduct comprehensive research on manufacturers, distributors, and retailers involved in defective product cases
Track safety recalls, regulatory filings, and prior lawsuits to identify and establish patterns of negligence
Prepare detailed investigative reports and case development summaries for attorney review
Interview victims and witnesses to gather firsthand accounts and support causation analysis
Coordinate with scientific, medical, and economic experts to evaluate causation and damages
Schedule and facilitate expert site visits, product inspections, and depositions as needed
Draft precise case-opening documents and maintain accurate, up-to-date case files
Track deadlines and maintain case statuses across a high-volume caseload
Enter and manage case data within the firm’s case management system
Communicate findings clearly to attorneys and case managers, adapting communication style to the audience
Guide clients through highly emotional situations with empathy, professionalism, and clarity
Coordinate with external investigation vendors and court reporters
Provide regular status updates and flag issues requiring attorney attention in a timely manner