Investigator
About The Position
The Ombudsman is an independent, non-partisan Officer of the Ontario Legislature whose role is to ensure that the provincial government and broader public sector serve people fairly, transparently, and respectfully. The Office of the Ontario Ombudsman reviews and resolves complaints about the administrative decisions and actions of more than 1,000 public sector and government bodies, in addition to French language services and the child protection sector. As an investigator, you will be accountable for investigations from inception to completion, which includes identifying fairness issues; interviewing members of the public, public sector officials, and witnesses; gathering and analyzing information; and writing clear, comprehensive, and persuasive reports. Much of the work also includes using alternate dispute resolution mechanisms and responding to members of the public experiencing personal crisis. Your work will play a crucial role in the development of the Ombudsman’s recommendations to improve the fairness, transparency, and accountability of governance.
Requirements
- University degree (in a field such as law, psychology, political science, public administration, social work, criminal justice)
- Minimum three years of experience responding to or investigating complaints about government services or programs.
- Experience providing service to members of the public, including underserved and marginalized populations.
- Proven ability to interview members of the public and public sector officials at all organizational levels.
- Working knowledge of provincial government organizations, boards and agencies, as well as knowledge of the Ombudsman Act, Ombudsman Ontario jurisdiction, and the provincial government and its structures
- Demonstrated experience preparing investigation reports dealing with individual and systemic issues.
- Experience generating evidence-based and practical solutions to address complaints and systemic issues.
- Experience persuading parties to adopt a course of action.
- Strong analytical skills and the ability to assess relevant evidence impartially and objectively.
- Exceptional writing skills
- Ability to work effectively in a team-based environment and be open to consultation and collaboration in determining appropriate solutions for complaints and inquiries.
- Strong interpersonal skills, including the ability to deal with emotionally charged situations and vulnerable complainants.
- Excellent organizational, administrative and time management skills to manage caseloads.
- Ability to work independently with minimum supervision.
- Eligibility to Work in Canada: Candidates must be eligible to work in Canada.
Responsibilities
- Reviewing complaint files and gathering necessary information to identify issues for resolution and/or investigation.
- Drafting investigation plans involving both individual and systemic issues with a focus on detailed fact-finding, fairness, timelines, and attention to detail
- Interviewing witnesses, gathering, and analyzing information, and writing clear, concise and comprehensive reports
- Writing and/or assisting in the preparation of high-profile special investigation reports, including findings, analysis, and recommendations
- Other duties related to investigations could be required.
Benefits
- Diverse perspectives are valued
- Inclusion is intentional
- Continuous learning is encouraged
- Accommodations during the recruitment process
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
