Investigator

Holt Renfrew•Vancouver, BC

10d•CA$18 - CA$31•Onsite

About The Position

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Loss Prevention Agents Our Loss Prevention Agents protect and maintain the company assets while securing a safe environment for our clients and associates, this includes (but is not limited to) the following responsibilities:

Requirements

At least 1 year minimum of experience working in a high paced Loss Prevention and/or Safety & Security role along with working knowledge of a retail environment
Must produce upon hire, hold, and maintain in good standing; a valid provincial security license
Must produce upon hire, hold, and maintain in good standing; a valid standard first aid, CPR, and AED certificate(s)
Understands that providing a great customer experience and being approachable are key attributes as a luxury retail partner

Nice To Haves

Previous investigative and interview training an asset
Problem solving and de-escalation skills an asset
Maintains clear field notes and daily communication logs
Maintains thorough, clear, and precise investigation reports

Responsibilities

Open and close the store as scheduled following all Holt Renfrew procedures
Perform assigned operational and inventory control audits along with follow up to ensure compliance
Support Operation(s) and Sales team(s) with inventory counts, shortage programs and unsaleable articles
Perform routine floor walks and inspections to maintain business continuity and integrity
Maintain a high level of confidentiality
Observe and dispatch by monitoring CCTV systems
Conduct internal and external investigations as required
Apprehend shoplifters while maintaining all elements of proof and precise investigation notes and documentation
Testify at criminal proceedings as appropriate
Comply with all Health & Safety policies and requirements
Respond to any/all emergencies providing first aid and/or security procedures as necessary following up with detailed reporting
Act as an advocate for Health and Safety in the store by attending monthly meetings, sharing with store team(s) and new hires.
Perform other duties as assigned