Investigator (Contract)

Royal College of Dental Surgeons of Ontario•Toronto, ON

22d•CA$104,159 - CA$117,178•Hybrid

About The Position

The Royal College of Dental Surgeons of Ontario (RCDSO) is seeking an Investigator for the Professional Conduct and Regulatory Affairs (PCRA) department. This role involves responding to public inquiries about dental concerns, investigating the conduct of dentists, supporting the College's Inquiries, Complaints and Reports (ICR) Committee and Discipline Committee, and enforcing committee decisions. The Investigator will collect information, interview witnesses, attend dental offices, arrange expert opinions, and compile investigation records. This position requires strong organizational, communication, and analytical skills, with the ability to work impartially and manage investigations within a demanding, fast-paced environment. The role reports to the Team Lead/Senior Dental Consultant, Investigations and is a contract position expected to last 12+ months. Occasional onsite work in the Toronto office is required, and candidates must be located in Ontario or willing to relocate.

Requirements

Completion of a university degree in a related field, or equivalent work experience.
Demonstrated experience and training with various investigative techniques and superior investigation skills.
Strong analytical and problem-solving skills, with the ability to synthesize and present information in an objective and neutral manner.
Proven ability to manage difficult situations and demonstrate tact, discretion, and sensitivity.
Superior verbal and written communication skills and ability to professionally engage a variety of stakeholders.
Ability to thrive in a fast-paced environment by using excellent case management skills to achieve results within expected timelines.
Exemplary organization, time management and planning skills with proven ability to manage and deliver multiple and competing priorities.
Self-starter with the ability to work with minimal direction and supervision.
Strong attention to detail.
Strong interpersonal skills; a collaborative team player with an ability to work both independently and within a team.
Sound judgement and ability to work objectively and maintain confidentiality.
Ability to think critically and try different approaches to solve a problem.
Relies on best-practices, data, research and/or evidence to make informed decisions.
Proficient in Microsoft Office products and Zoom.

Nice To Haves

Being a Regulated Health Professional, LLB or equivalent is an asset.
Knowledge of the Regulated Health Professions Act (RHPA), related legislation, and administrative tribunal procedures is an asset.
Experience with trauma-informed approaches is an asset.
Knowledge of dental practice operations is an asset.
Excellent French language proficiency is an asset.

Responsibilities

Investigate complaints and reports, which includes responding to inquiries, interviewing witnesses, requesting records and information, analyzing information, obtaining expert opinions, and preparing matters for the Registrar and/or the Inquiries, Complaints and Reports Committee.
Manage case files using the College’s electronic case management system to ensure integrity, accuracy, and adherence to legislated requirements and timelines.
Review records of investigation (ROIs) and disclosure of investigation materials to parties.
Represent the College with external stakeholders, including at the Health Professions Appeal and Review Board, as required.
Contribute to continuous quality improvement initiatives.
Travel within Ontario may be required.
Perform other duties as assigned.

Benefits

Comprehensive extended health benefits package
Paid vacation
Wellness and sick days
Career-related learning and development opportunities
Half-day Fridays between July 1st and September 1st
Half-day workday before statutory holidays
Onsite gym
Corporate discount to GoodLife Fitness
Wellness-related webinars
Opportunities to connect with colleagues through virtual and in-person social events