Investigator - Surveillance

Virgin Hotels • Las Vegas, NV

33d • Onsite

About The Position

The Investigator is responsible for protecting the company's assets by monitoring all gaming activities, including Table Games, Sportsbook, Slot Operations, Soft Count, and Cage operations. This role involves operating CCTV/digital recording programs and other surveillance equipment to identify, record, document, and report illegal, non-compliant, and unusual activities. The Investigator will observe casino gaming floors, count rooms, slot zones, and cashier cages for irregular activities such as cheating or theft by employees or patrons. They will maintain close surveillance via electronic monitoring systems, observing both guest and employee activity to uphold the integrity of games, company assets, state gaming regulations, and company policies. The role also includes answering multi-line telephones, communicating via multi-channel radios, and responding to special requests for surveillance observations of suspected incidents of misconduct. All violations will be reported verbally and in writing to supervisors and/or appropriate regulatory authorities.

Requirements

• Current, legal, and unrestricted ability to work in the United States
• High School Diploma
• Knowledge of table games, slot, cashier and count room functions
• Knowledge in protection of casino games and casino operations.
• Knowledge of surveillance video equipment and applications.
• Good dexterity is needed for operation of camera controls including without limitation keyboards and joysticks
• Strong interpersonal, oral, written and telephone communication skills
• Strong computer skills including without limitation Microsoft Office suite of products and applications

Nice To Haves

• 6 months Casino Surveillance experience preferred
• Bilingual English/Spanish

Responsibilities

• Operate CCTV/digital recording programs and/or other surveillance equipment to identify, record, document, and report illegal, non-compliant and unusual activities.
• Observe casino gaming floor, count rooms, slot zones and cashier cages for irregular activities such as cheating or theft by employees or patrons, using video equipment.
• Maintain close surveillance on gaming, non-gaming areas and other activities via electronic monitoring systems, observing both guest and employee activity to maintain integrity of games, company assets, state gaming regulations and company policies and procedures.
• Answer multi-line telephones; communicate via multi-channel radios, and respond to special requests from the casino for surveillance observations of suspected or known incidents of employee, patron or vendor misconduct.
• Report all violations that are illegal and suspicious to supervisors and/or the appropriate regulatory authorities both verbally and in writing.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED