Investigator Support Coordinator II

Labcorp•Indianapolis, IN

1d•Onsite

About The Position

Labcorp is seeking an Investigator Support Coordinator II. This role is responsible for supporting laboratory services by coordinating information and communication between investigator sites, sponsors, and internal teams. The Investigator Support Coordinator II plays a crucial role in ensuring the smooth operation of laboratory testing processes, maintaining data integrity, and upholding patient safety standards. The position involves direct interaction with clients and requires strong organizational and communication skills. Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. We are advancing diagnostics, accelerating innovation, and addressing global health challenges through our science, data, technology, and laboratory network. We are leveraging advanced technologies, intelligent digital solutions, and data-driven innovation to enhance operations and deliver greater value to customers and patients.

Requirements

1 year experience as Investigator Support Coordinator
1 year previous customer service experience
High school diploma
Computer literate and familiar with Windows based applications
Familiar with medical terminology
Self-motivated
Strong verbal skills
Attention to detail and good organizational skills
Team player
Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
Flexible

Nice To Haves

Two years or more previous customer service experience, call center or telephone customer support experience
Two years or more previous healthcare, medical or laboratory experience
Associate or bachelor’s degree

Responsibilities

Notifying investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW).
Monitoring, tracking, and resolving accession holds and informing the Supervisor and the Project Manager of any delays.
Updating the database with appropriate information and informing personnel of additional testing needs.
Support sites and sponsor with project related questions via phone and email.
Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP).
Assists and supports management in the implementation of global processes and procedures.
Tracks and reports metrics as determined by management in the agreed timelines.
Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete.
Act as a liaison for both internal and external clients.
Communicates investigator site needs when new policies or procedures are discussed.
Instills a culture where patient safety is top priority.
Promptly address patient safety issues and escalates as needed for resolution.
Ensures the investigator’s needs are explored prior to implementation of new processes and procedures.
Ability to work independently.
Work in a team-oriented environment.
Establishing a Mentor-Mentee Relationship with temp staff/newly hired staff.
To build trustworthy relationship with external clients (Sponsor), may be assigned with key clients.
Deliver overview about Investigator Support department to other departments as needed.
Ensures a seamless communication and follow-up occurs with both internal and external clients.
Provide direct answers to both internal and external clients and provide advice when requested.
Consider both internal and external clients’ needs when making decisions.
Support a culture of continuous improvement, quality and productivity.