INVESTIGATOR SUPERVISOR - SES - 64085655

State of Florida • Miami, FL

1d • $47,668 - $55,078 • Onsite

About The Position

This position is responsible for supervising investigators. This is accomplished through planning, organizing, staffing, training, motivating, and supervising the personnel and operations of the office. Work is performed under supervision through conferences and review of accomplishments concerning the achievement of the unit and division goals and objectives. The incumbent will be responsible for all supervisory duties including hiring and selection, developing performance plans, conducting performance appraisals, planning and directing work, approving leave, and taking disciplinary action as appropriate. This role also involves conducting comprehensive quality control of files, supervising investigations of complaints against Health Care Practitioners, and reviewing and assigning cases. The position requires advising subordinates of policy and procedural changes, delegating tasks, conducting investigations and inspections, evaluating evidence, and preparing reports. The incumbent will assist the Investigation Manager with complex projects, ensure training is conducted regularly, and oversee performance reviews. Additionally, the role ensures the office is adequately supplied and staffed with experienced personnel. This position has security access to Facebook for research purposes only when conducting investigations. The incumbent will also answer public inquiries, make referrals, conduct public speaking engagements, and make professional contacts. Performs other related duties as required.

Requirements

• Proficient computer skills to include Word, Excel, PowerPoint and Outlook.
• Knowledge of computer data bases.
• Knowledge and use of the compliance management system and licensing system used by the Agency.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Understanding written sentences and paragraphs in work related documents.
• Knowledge of laws, legal codes, court procedures and government rules & regulations.
• Communicating effectively with others verbally and in writing.
• Listening to what other people are saying and asking questions as appropriate.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of healthcare industry and healthcare practice standards.
• Knowledge of medical records.
• Interview skills.
• Knowledge of basic investigative techniques, court procedures and requirements.
• Ability to evaluate evidence.
• Knowing how to find information and identifying essential information.
• Conduct fact-finding research.
• Knowledge of the methods of data collection and analysis.
• Organize data into logical format for presentation in reports, documents and other written materials.
• Developing approaches for implementing an idea.
• Basic management principles and practices.
• Conflict resolution to include handling complaints, arbitrating disputes and resolving grievances.
• Motivating, developing, and directing people as they work, identifying the best people for the job.
• Time management skills.
• Ability to prepare and conduct training.
• Three (3) years of professional experience conducting regulatory inspections or law enforcement investigations.
• One (1) year of supervisory experience may substitute for one year of investigation/inspection experience.
• Must be physically present in the office to effectively perform job duties and responsibilities.
• Must have a valid driver license.
• Must satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit.
• Must have current authorization to work in the United States without employer sponsorship.
• Must be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Bachelor’s degree from an accredited college or university in a related field of study
• Professional experience as described above can substitute on a year-for-year basis for the preferred college education.

Responsibilities

• Supervising investigators through planning, organizing, staffing, training, motivating, and supervising personnel and operations.
• Performing all supervisory duties including hiring and selection, developing performance plans, conducting performance appraisals, planning and directing work, approving leave, and taking disciplinary action.
• Conducting comprehensive quality control of files, including daily review of electronic document queues and uploading final investigative reports.
• Supervising the investigation of complaints lodged against Health Care Practitioners.
• Meeting with assigned personnel regularly to assess progress, provide guidance, and solve problems.
• Applying discipline to assigned personnel in a fair and effective manner.
• Reviewing and assigning cases to investigators.
• Advising subordinates of all policy and procedural changes.
• Delegating assignment, review, and quality control of cases, evidence control, and other related work when appropriate.
• Conducting investigations and inspections to assist subordinate investigative staff.
• Evaluating evidence of investigations and preparing reports of findings.
• Receiving and reviewing all field area investigative reports to determine affected financial statutes and regulations and to make recommendations on courses of action.
• Assisting Investigation Manager with assigned complex projects.
• Conducting or assuring training is conducted on a regular basis and in accordance with policy and procedure for all assigned personnel.
• Assuring Review and Performance Plans are performed on time and are done objectively and fairly.
• Assuring the office is adequately supplied and furnished with the necessary equipment, property, and forms.
• Assuring office is staffed by experienced personnel through recruiting, interviewing, and hiring.
• Answering public inquiries, making referrals, making public speaking engagements, and making professional contacts.
• Referring press inquiries to the Public Information Office.
• Performing other related duties as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed