INVESTIGATOR SUPERVISOR - SES (OPBI) - 60060347

State of Florida • Tampa, FL

4d • Onsite

About The Position

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

Requirements

• Must be a current DCF employee
• Must have a minimum of 2 (two) years Florida DCF experience determining eligibility for government assistance programs (Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance)
• Must have 3+ years of OPBI experience.
• Previous supervisory experience with a State Agency within Florida can substitute for OPBI experience on a year-for-year basis.
• Must have a valid State-issued Driver’s License and access to reliable transportation.
• A willingness to travel extensively, including overnight and use of personal vehicle may be required.
• Demonstrates effective interpersonal and communication skills and a demeanor conductive to a positive work environment.
• Detailed knowledge of the public assistance eligibility process and procedures and have expertise in the use of the eligibility computer system.
• Detailed knowledge of the computer systems associated with the Office of Public Benefits Integrity and use those systems with proficiency
• Knowledge of methods of compiling, organizing and analyzing data for the purpose of monitoring and evaluating staff and new anti-fraud initiatives.
• Knowledge of investigative techniques relating to public benefits eligibility and eliminating waste, fraud, and abuse.
• Knowledge of federal disaster policies, DCF OPBI and public assistance program policies, Florida Statutes, and applicable Code of Federal Regulations that pertain to public assistance programs.
• Knowledge of administrative and criminal procedures relating to relevant state statutes and program Federal Code of Regulations.
• Ability to communicate effectively, orally and in writing, and the ability to prepare case notes/reports.
• Ability to lead, supervise and manage people
• Ability to testify effectively as a Subject Matter Expert in their area at applicable Administrative Hearings and Criminal Proceedings.
• Ability to establish and maintain effective working relationships with internal and external customers.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to manage responsibilities and assist others effectively in high stress situations for extended periods of time. Ability to analyze problems comprehensively and recommend solutions /change(s) quickly and effectively.
• Ability to demonstrate sound judgment and decision making, weighing the costs and benefits of a potential action. Ability to be flexible and prioritize workloads.
• Ability to educate and train staff.
• Ability to listen effectively uses active listening skills.
• Ability to actively seek ways to help people; service orientation mindset.
• Ability to maintain strict confidentiality.

Nice To Haves

• Previous experience following Human Resources procedures or experience resolving personnel issues.

Responsibilities

• Oversees Direct Reports in a manner that best safeguards the integrity of public assistance benefits by investigating and determining overpayments and recovering misspent public assistance benefits through detection of fraud, waste, and abuse pursuant to Chapter 409, 414, and 445, Florida Statutes.
• Determines daily work assignments.
• Informs unit staff of their job responsibilities and the expected levels of performance.
• Ensures all work assignments are completed within designated time standards and in accordance with current rules, regulations, policies and procedures, and that individual members meet or exceed goals in accordance with program requirements.
• Develops or uses tracking systems to monitor the workload. Plans workloads, work flows, deadlines, work objectives and time utilization with employees.
• Provides policy clarification, technical assistance and training to subordinates and other groups.
• Evaluates, analyzes, and completes reports.
• Reviews and oversees referrals to/from BR, Division of Public Assistance Fraud, and other agency divisions as required for accuracy and correctness.
• Participates in the planning and presentation of performance reviews.
• Effectively manages resources to maximize staff productivity and efficiency.
• Communicates and documents on a regular basis conference with employees both individually and in staff meetings.
• Attends and participates in other trainings and workgroups as directed. Participates in supervisor conferences and meetings.
• Acts as liaison and maintains effective working relationships with work partners to include those internal and external to DCF and OPBI.
• Evaluates and properly documents the performance of staff and conducts regular formal and informal performance counseling sessions.
• Conducts case monitoring in accordance with program requirements.
• Ensures identified errors are corrected timely and accurately.
• Assists staff in developing and implementing corrective action plans and follows up as necessary.
• Efficiently manages state resources assigned to their area of responsibility.
• Ensures that personnel, fiscal, administrative rules, regulations, and operating procedures are followed.
• Resolves issues from internal and external customers.
• Successfully completes all required training and monitors current recovery trends.
• Effectively utilizes public, private, and confidential data systems in conducting investigations of claims.
• Provides training related to recovery of benefits as a result of fraud, household error or agency error as appropriate.
• Performs other duties as required.

Benefits

• The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed