Investigator Services Specialist - level dependent upon experience
About The Position
The Investigator Services Specialist will independently manage investigator site calls and inquiries with limited supervision. This role involves resolving moderately complex data discrepancies across multiple systems, notifying investigator sites of critical/voice alert values per protocol and SOP, and executing accurate communication with clinical sites regarding lab procedures, sample handling, and result interpretation. The specialist will maintain accurate documentation and audit-ready records, identify trends or recurring issues, and escalate them to senior staff. Additionally, they will participate in process improvement initiatives and serve as backup support for senior staff as needed. A key aspect of this role is ensuring adherence to GCP, ICH, and regulatory requirements.
Requirements
- Strong computer skills, especially databases
- Professional phone etiquette and customer services skills
- High attention to detail and accuracy
- Strong problem-solving and analytical skills
- Detail oriented to drive tasks to completion
- Ability to prioritize multiple tasks in a fast-paced environment
- Ability to work well in a group
- Bachelor’s degree or equivalent experience
- At least 2 years of experience in clinical research, investigator services, data management, or central lab operations
- Experience handling site communications in regulated environment
- Strong knowledge of clinical trial processes and terminology
- Demonstrated ability to manage workload independently
- Proficiency in LIMS, and Microsoft Office Suite
Responsibilities
- Independently manage investigator site calls and inquiries with limited supervision
- Resolve moderately complex data discrepancies across multiple systems
- Notify investigator site and all necessary contacts via phone/fax of all relevant critical/voice alert values per protocol and SOP
- Executes accurate communication with clinical sites regarding lab procedures, sample handling, and result interpretation
- Maintain accurate documentation and audit-ready records
- Identify trends or recurring issues and escalate to senior staff
- Participate in process improvement initiatives
- Serve as backup support for senior staff as needed
- Ensure adherence to GCP, ICH, and regulatory requirements
Benefits
- Tuition reimbursement
- Flexible schedules
- Cash bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
