English) Child Support Division

New Jersey Courts•Bridgeton, NJ

1d•Hybrid

About The Position

When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work. The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

Requirements

Two years of paraprofessional experience in casework involving the collection of facts, securing, and verifying socioeconomic data, obtaining information by observing conditions, examining records, interviewing individuals, and/or preparing investigative reports of findings.
Applicants may substitute semester hour credits from an accredited college or university for the required experience on a year-for-year basis with 30 semester hour credits being equal to one year of experience.
Candidates selected to serve in a bilingual variant title must past the New Jersey Civil Service Commission Bilingual Communicative Ability Test (BICAT) performance examination or provide proof of having established bilingual proficiency with the New Jersey Civil Service Commission.
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position.
US citizenship is not required.
Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.
Newly hired employees must agree to a thorough background check that will include fingerprinting.
In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey.
All applicants must complete the work experience and education sections and attach any required documents.
Applications must describe all relevant work experience in detail, beginning with your current or most recent job, including military service (indicate rank), internships and job-related volunteer work, if applicable.
Use a separate section to describe each position.
Applicants who indicate "see resume" or enter their initials to acknowledge that they have skipped the Work History and Education sections will not be considered, unless they do not possess any education history or work experience.
Only applicants that follow the application instructions and submit completed applications will be considered.

Nice To Haves

This position is open to New Jersey Judiciary employees currently holding the permanent title of Investigator or Investigator Bilingual.

Responsibilities

Managing a caseload of active child support and alimony cases by reviewing cases for compliance with the court order, initiating, locating and enforcing remedies for non-compliant cases, and adhering to all statutes, court rules, case law and policies for child support enforcement.
Performing exceptional customer service for internal and external customers by identifying their concerns and problem areas, informing them of available services, responding to their complaints, providing information regarding their case/matter.
Identifying cases to be scheduled for enforcement hearings and bench warrants.
Interpreting financial data.
Conferring with other division staff to resolve case issues.
Responding to alert and call center referrals in a timely and effective manner.
Becoming proficient in and utilize several technology systems such as NJKiDs, FACTS, JEDS and eCourts.
Performing other related duties as assigned.